The Role
Supports EHR implementations, enhancements, releases, and organizational change through business analysis, stakeholder impact assessments, readiness planning, end-user engagement, workflow analysis, and adoption support. Partners with clinical, operational, product, technology, learning, and project teams to develop requirements, workflows, change strategies, implementation deliverables, and governance documentation. Analyzes user feedback, adoption data, and operational needs to identify barriers and improve EHR usability, engagement, and sustained adoption.
Summary Generated by Built In
Job Summary
Community Health Systems (CHS) seeks an End-User Experience & Engagement Business Analyst (BA) for our Electronic Health Record (EHR) Team. This role supports EHR implementations, enhancements, and organizational change through change management, business analysis, and end-user engagement. You will assess stakeholder impacts, readiness, and adoption needs to support successful change and sustained adoption. Collaborating with clinical, operational, product, technology, and project teams, you will strengthen stakeholder engagement, improve the EHR experience, and advance organizational priorities.
Essential Functions
- Responsibilities are listed in order of importance and/or approximate percentage of time spent, from highest to lowest.
- Support organizational change management for EHR implementations, enhancements, releases, and organizational initiatives to promote readiness, adoption, and sustainment.
- Assess stakeholder impacts, readiness, adoption barriers, workflow changes, and capability needs to inform change, engagement, and learning strategies.
- Partner with product, clinical, operational, technology, project, and Learning and Development teams to integrate OCM and end-user experience activities into EHR initiatives.
- Analyze stakeholder needs, workflows, user feedback, adoption, and operational data to identify barriers, evaluate effectiveness, and recommend improvements.
- Support go-live and post-implementation activities, including readiness, end-user engagement, super user programs, adoption support, and continuous improvement.
- Develop and coordinate business requirements, workflows, project deliverables, implementation needs, risks, dependencies, and OCM documentation.
- Support project governance, stakeholder engagement, reporting, and operational processes to promote effective delivery and consistent EHR experiences.
- Identify opportunities to leverage analytics, emerging technologies, and innovative approaches to enhance EHR usability, adoption, and organizational effectiveness.
- Perform other duties as assigned. Maintain regular and reliable attendance. Comply with all policies and standards.
Qualifications
- Bachelor’s degree in Business Administration, Business Analytics, Health Informatics, Healthcare Administration, Organizational Development, Organizational Psychology, Education, Learning and Development, Communications, Health Communication, or a related field, or an equivalent combination of education and relevant
- 3+ years of relevant professional experience supporting business analysis, end-user experience, organizational change, implementation, or related initiatives.
Knowledge, Skills and Abilities
- Experience analyzing business, clinical, and operational needs to identify workflow impacts, stakeholder needs, and opportunities to improve technology adoption and user experience.
- Experience supporting technology implementations, operational initiatives, or organizational change.
- Experience applying change management principles and practices to support stakeholder engagement, readiness, adoption, and sustainment.
- Experience collaborating with cross-functional project, product, clinical, operational, technology, and other stakeholder teams.
- Experience working on EHR or healthcare technology product teams, with familiarity in product roadmaps, release planning, implementation, and project management principles.
- Experience supporting EHR implementations or enhancements, clinical technology adoption, or healthcare transformation within a healthcare or health system environment.
- Experience developing and delivering learning, enablement, or change strategies for diverse stakeholder audiences.
- Experience applying formal change management methodologies, tools, and practices.
- Experience analyzing user experience, workflows, stakeholder feedback, adoption, or engagement data to inform improvements.
Skills Required
- Bachelor’s degree in business administration, business analytics, health informatics, healthcare administration, organizational development, organizational psychology, education, learning and development, communications, health communication, or a related field; equivalent education and relevant experience may substitute.
- At least 3 years of relevant professional experience supporting business analysis, end-user experience, organizational change, implementations, or related initiatives.
- Experience analyzing business, clinical, and operational needs, workflow impacts, stakeholder needs, and technology adoption opportunities.
- Experience supporting technology implementations, operational initiatives, or organizational change.
- Experience applying change management principles and practices for stakeholder engagement, readiness, adoption, and sustainment.
- Experience collaborating with cross-functional project, product, clinical, operational, technology, and stakeholder teams.
- Experience working on EHR or healthcare technology product teams, including familiarity with product roadmaps, release planning, implementation, and project management principles.
- Experience supporting EHR implementations or enhancements, clinical technology adoption, or healthcare transformation in a healthcare or health system environment.
- Experience developing and delivering learning, enablement, or change strategies for diverse stakeholder audiences.
- Experience applying formal change management methodologies, tools, and practices.
- Experience analyzing user experience, workflows, stakeholder feedback, adoption, or engagement data to inform improvements.
Community Health Systems Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Community Health Systems and has not been reviewed or approved by Community Health Systems.
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Healthcare Strength — Stated offerings include medical, dental, vision, and prescription coverage, alongside life and disability insurance. Coverage breadth is presented as a core part of the package across affiliated hospitals.
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Leave & Time Off Breadth — Paid time off for vacation, holidays, and illness is part of the package. Time-away benefits are included as a standard element across roles and facilities, subject to local terms.
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Wellbeing & Lifestyle Benefits — Tuition assistance, student-loan support, and license or certification reimbursement are emphasized, particularly for clinical roles. These programs can reduce education costs and support ongoing professional development.
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The Company
What We Do
Community Health Systems, Inc. is one of the nation’s leading operators of general acute care hospitals. The organization’s affiliates own, operate or lease more than 80 hospitals in 16 states with approximately 15,000 licensed beds. Affiliated hospitals are dedicated to providing quality healthcare for local residents and contribute to the economic development of their communities. Based on the unique needs of each community served, these hospitals offer a wide range of diagnostic, medical and surgical services in inpatient and outpatient settings.
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