Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.
be your best selfAt Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!
Under close supervision, the End User Experience Analyst I is responsible for providing second level support for the Interstate Batteries systems, services and productivity tools utilized by Interstate team members while maintaining exceptional end user experience.
Key ResponsibilitiesMaintains the day-to-day operations of workstation environment.
Manages all end user workstation (laptops, desktops) through its lifecycle from provisioning to decommissioning.
Handles and tracks all adds, moves, changes, incident resolution and operational process improvements, while maintaining exceptional end user experience.
Manages all second level voice/video and mobile solution needs for company owned assets.
Provides hands-on support for our technologies.
Effectively manages a ServiceNow work queue.
Provides hands-on technical support of various workstation, video, voice and mobile platforms to ensure fast resolution of incidents and requests, minimal end user disruption and downtime, root cause analysis, and service improvements.
Exhibits excellent customer service skills daily.
Other related duties as assigned.
Associate’s Degree in Information Technology, related field or equivalent work experience
A+ or other IT hardware focused certifications- a plus
Previous Helpdesk or desktop support experience – a plus
Exceptional written and oral communication skill
Exceptional interpersonal skills, with a focus on listening and questioning skills
Strong documentation skills
Basic PC knowledge needed
Ability to conduct research into a wide range of issues as required
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly language to non-technical staff and end users
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Experience working in a team-oriented, collaborative environment
Knowledge of ServiceNow a plus
Works with all IB team members and other IT departments.
Incident resolution
Active Directory operation
Workstation OS administration
Process documentation
ITSM procedural adherence
Remote computer troubleshooting
Mobile device administration
Asset Management
Ability to sustain posture in a seated position for prolonged periods of time.
Regularly required to use hands to grasp or handle, talk and hear, stand and walk.
Specific vision abilities include close vision, depth perception and ability to adjust focus.
Ability to occasionally lift and/or move 20+ lbs.
Prolonged use of personal computer & telephone.
Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.
Skills Required
- Associate's Degree in Information Technology or related field
- A+ or other IT hardware focused certifications
- Previous Helpdesk or desktop support experience
- Exceptional written and oral communication skill
- Exceptional interpersonal skills
- Strong documentation skills
- Basic PC knowledge
- Ability to conduct research into a range of issues
- Ability to absorb and retain information quickly
- Ability to present ideas in user-friendly language
- Keen attention to detail
- Proven analytical and problem-solving abilities
- Ability to prioritize and execute tasks in a high-pressure environment
- Exceptional customer service orientation
- Experience in a team-oriented, collaborative environment
- Knowledge of ServiceNow
What We Do
Built to top industry standards, Interstate Batteries has been technician’s choice for 9 years and counting and is the No. 1 replacement brand battery in North America. Our business is powered by a Distributor network of 300 wholesale warehouses and backed up by more than 200,000 Dealers around the world as well as 200 All Battery Center franchise stores. Guided by a set of common values, we’re committed to enriching lives as we deliver the most trustworthy source of power to the world – now, and for generations to come. At Interstate we are driven by our unique combination of proven experience, integrity and heart – determined to meet the needs of those we serve today, while thinking ahead to what they’ll need tomorrow. We are committed to standing behind everything we do and delivering the excellence that professionals trust. Now over a billion dollar, privately held corporation, Interstate thrives on our innovation and our old-fashioned business principles – founded on treating others like we would like to be treated. Our strong company culture and commitment to our employees have also earned us spots among the Top 100 Places to Work with the Dallas Morning News and on the list of Top 150 National Places to Work. Three lines of business make up our enterprise, employing more than 1,700 team members nationwide. --Interstate Batteries and Our Distributor Network --Interstate Batteries Recycling, Inc. --Interstate All Battery Center
