End User Engagement Specialist – Wellbeing Benefits

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

If you're passionate about mental health, thrive in dynamic environments, and love building genuine connections with people, this role was made for you.
The End User Engagement Specialist will serve as an embedded wellbeing advocate within assigned TELUS Health client organizations. This role is responsible for driving awareness, understanding, and utilization of employee wellbeing benefits, primarily Employee Assistance Programs (EAP), through direct engagement with end users. You will build relationships with client stakeholders and employees, deliver educational programming, and create tailored engagement strategies that maximize benefit adoption and employee wellbeing outcomes.
This is a unique opportunity to combine relationship-building, education, and advocacy in a role where your impact is tangible and measurable. You'll see the direct results of your work as EAP utilization increases, employees share positive feedback, and clients recognize you as a trusted partner in their wellbeing strategy.
This is a remote position with the option for in-person attendance in a TELUS Health office, if available in your area.

Responsibilities include

Relationship building

• Embed within assigned client organizations (2-5 clients depending on size/complexity) to become a familiar, trusted presence for HR teams, managers, and employees.

• Develop deep understanding of each client's culture, demographics, pain points, and unique wellbeing needs.

• Build and maintain strong relationships with key stakeholders including HR leadership, benefits administrators, managers, and employee resource groups.

EAP & Benefit Promotion

• Drive awareness and understanding of Employee Assistance Programs (EAP) and other TELUS Health wellbeing benefits through creative, engaging outreach strategies.

• Develop and execute tailored engagement plans for each client that align with their objectives and maximize benefit utilization.

Engagement Strategy & Execution

• Design and implement multi-channel engagement campaigns (in-person, virtual, digital, print) that meet employees where they are.

• If required by client, plan and execute client-specific events such as wellbeing fairs, mental health awareness campaigns, and new hire orientations.

• Collaborate with client HR teams to integrate wellbeing messaging into existing communications and touchpoints.

• Identify and leverage internal champions within client organizations to amplify reach and credibility.

Data driven Insights & Reporting

• Track and analyze engagement metrics, EAP utilization data, and employee feedback to measure impact and identify opportunities.

• Use data to continuously refine engagement strategies and demonstrate ROI to clients.

• Gather qualitative feedback from employees and stakeholders to inform service improvements and innovation.

Requirements

• 2-4+ years of experience in employee benefits, EAP, wellness program coordination, or client-facing engagement roles.

• Proven ability to build relationships and influence stakeholders at all levels within client organizations.

• Strong understanding of Employee Assistance Programs (EAP) and/or employee wellbeing benefits.

• Excellent writing and editing skills for content across digital platforms.

• Excellent interpersonal and communication skills (verbal and written) with ability to translate complex benefit information into accessible, engaging content.

• You will work with both French and English-speaking clients. Proficiency in both languages is required.

• Comfortable working onsite at client locations as well as remotely; willingness to travel as needed.

• Experience with engagement metrics and data analysis to inform strategy.

• Ability to manage multiple client relationships simultaneously with strong organizational skills

• Ability to work with global teams and customers across multiple regions.

• Self-starter with ability to work autonomously in a fast-paced environment

Preferred Qualifications

• Bachelor’s degree in human resources, psychology, health promotion, communications, or related field.

• Experience with change management, organizational development, or workplace mental health initiatives.

• Familiarity with digital wellbeing platforms, HRIS systems, or benefits administration tools.

Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.