When you join ASX, you’re joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.
In your new role, you’ll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.
Want to know why we are a great place to work, click on the link to learn more.
www.asx.com.au/about/careers/a-great-place-to-work
We are more than a securities exchange!The ASX team brings together talented people from a diverse range of disciplines.
We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.
We’re proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we’re committed to a fair and inclusive workplace where everyone can thrive.
An opportunity exists for a motivated individual to join a dynamic support team, working in a fast-paced environment. This role is responsible for phone, email and in-person support of the ASX End User Compute and Audio Visual environment, while also delivering service improvements to drive greater efficiencies in this area.
Your team
The Workplace Technology team is a dynamic support team that provides a single contact point for ASX Staff that are seeking End User Computing and Meeting Room technical assistance or support. Working in a small team that is responsible for phone, email, logged tickets and in-person support for all level 1 and 2 tickets for our end users.
Your responsibilities
- Provide end to end support for IT requests raised via phone, email, ticketing system and in-person
- Responsible for IT asset management of laptops, build, deploy and end of life management
- Responsible for queue management of Workplace Tech team ticket queue
- Ensure requests are logged accurately within the internal ticketing system (ServiceNow) for reporting and fault analysis
- Action requests within appropriate time frames
- Perform installation and technical support of hardware and software to ASX staff
- Problem Management for general and major faults
- Support of Audio-Visual systems, meeting rooms and event facilities
- The role requires some out of hours work and has a rostered On-Call component
- The role is flexible but primarily based on-site at the ASX office in the Sydney CBD. Additional support for an office at Gore Hill, as well as remotely across offices in Australia and internationally could also be periodically required.
Your experience and qualifications:
Must have
- Provision of excellent customer service and support to stakeholders at all enterprise levels
- Good understanding life cycle management including provisioning, leasing and returns
- Support, administration and management of key enterprise platforms including:
- Active Directory
- Microsoft Intune
- Windows 11
- Microsoft 365 and Azure AD
- Microsoft Exchange Online administration
- Remote connectivity/VPN
- Experience identifying trends and root cause of problems
- In depth technical understanding of Microsoft software and operating systems
- Strong experience supporting laptops, desktops and mobile devices
- Experience supporting a broad range of corporate, financial and development applications and platforms
Nice to have
- ITIL certification
- Practical experience managing Intune Policy
- Application packaging/deployment skills
- Support of Virtual Machine environments
We make hiring decisions based on your skills, capabilities and experience, and how you’ll help us to live our values. We encourage you to apply even if you don’t meet all the criteria of this role.
If you need any adjustments during the application or interview process to help you present your best self, please let us know at [email protected].
At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.
We will arrange for successful candidates to have background checks, including reference and police checks, completed as part of the on-boarding process.
To be considered for this position, candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.
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What We Do
ASX is one of the world’s top ten exchanges. As a full-service exchange, we offer trading, clearing, settlement, market insights, connectivity, and depository services across all major asset classes including equities, derivatives, ETFs, options, and managed funds.
With a total market capitalisation of around $1.5 trillion, ASX is home to some of the world’s leading resource, finance, and technology companies. Our $47 trillion interest rate derivatives market is the largest in Asia and among the biggest in the world.
ASX’s network and data centre (The Australian Liquidity Centre) provides a world class financial infrastructure and access to Australia’s largest pools of liquidity.
