End User Customer Manager

Join the team behind iconic brands like Andrex®, Kleenex® and Kimberly-Clark Professional®. At Kimberly-Clark, it’s all here for you innovation, growth, and the chance to make a real impact. 

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. 

This role will be part of Kimberly Clark's International Family Care and Professional (IFP) business—an organization rooted in purpose and innovation that has built a legacy with global impact. As Kimberly-Clark forms a strategic partnership with Suzano to create a world-class international tissue and professional products company, this role is proposed to transfer to the new venture once the transaction closes, anticipated in mid-2026, subject to consultation and other applicable legal requirements. This is a rare opportunity to help shape a new global leader backed by two industry powerhouses. You’ll be part of a high-potential business that combines Kimberly-Clark’s iconic brands and commercial excellence with Suzano’s industrial and sustainability leadership.

About You

The End User Customer Development Manager works to bring new End User customers (typically between £15k - £100k per annum) new business to Kimberly-Clark Professional. You will work across multiple segments including Offices, Healthcare and Education.

Note: Location will be central belt of Scotland

Responsibilities:

• Leverages Business Intelligence/ Market Insights to develop pipeline to target and engage customers to drive market penetration​.

• Collaborates with Channel Team and Channel partners to initiate / build relationship with the prospective end customers​.

• Develops and manages new business quickly for hand off Channel or Key Account Teams to on-ward manage

• Brings insights from customer meetings to inform the customer journey, product/ innovation roadmap and marketing programs​.

• Typically working on deals between £15k – £100k per annum. Will partner on negotiation and contract management

• Will hold a small portfolio of End User customers within a base business portfolio (Key Account sites/high priority EU customer sites)

• Embraces digital technology (video, social media, eCommerce) to identify leads and business opportunities​.​​

Business Objectives and Performance Measures:​

• Individual New Closed Business financial targets: gross profit, account profitability, growth, new business by category​

• # Net New end users​

Experience:

• Professional experience in End User facing Selling (hunting)

• Functional Skills: Experience in Selling, pricing strategy, expert in pipeline management.

• Competencies: Experience in Negotiation, reasonable customer planning & strategy, business acumen

• Mindsets: Demonstrates agility adapting to new situations quickly, relationship oriented, resiliency, proactivity. Active learning and active listening.

Led by Purpose. Driven by You.

Total Benefits

We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then Kimberly-Clark is the place for you.​

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Flex That Works at Kimberly-Clark
We believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in-person collaboration — helping you connect, grow, and innovate while maintaining the balance you value.

To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompasses the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. 

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. 

Employment is subject to verification of local policies.

This role is available for local candidates already authorized to work in the UK only. Kimberly-Clark will not provide relocation support for this role.

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