NABRICO Marine Products is seeking an End User Computing Specialist to support the build-out and ongoing day-to-day operation of our IT environment. This role is responsible for the deployment, support, and maintenance of end-user technology, ensuring employees have reliable, secure, and efficient tools to perform their work.
This is a hands-on role in a ground-floor environment, where the successful candidate will not only provide support but also help establish processes, standards, and service levels for end user computing across the organization. The ideal candidate thrives in a fast-paced, evolving environment and takes ownership of delivering high-quality user experience.
Key Responsibilities
End User Support & Service Delivery
- Provide desk-side and remote technical support for end users across all NABRICO locations
- Troubleshoot and resolve issues related to PC hardware, laptops, printers, and peripheral devices
- Support Microsoft Windows operating systems, Microsoft 365 (Office suite, Outlook), and other business applications
- Resolve the majority of support issues independently, escalating when appropriate
Device Deployment & Maintenance
- Install, configure, and maintain desktop and notebook computers, including imaging, setup, and deployment
- Perform preventative maintenance and system updates to ensure optimal performance and security
- Ensure hardware and software compatibility through testing and validation
Startup Build & Process Development
- Assist in building and standardizing end user computing processes, procedures, and documentation
- Support the development of IT service delivery standards and service level expectations (SLAs)
- Partner with IT leadership to establish inventory management and asset tracking practices
Application Support
- Support installation and maintenance of department-specific applications and tools
- Assist in troubleshooting and supporting systems tied to ERP and other enterprise platforms as they are implemented
Collaboration & Continuous Improvement
- Work closely with IT leadership and team members to ensure consistent, high-quality support services
- Contribute to continuous improvement efforts focused on efficiency, reliability, and user satisfaction
- Develop and maintain knowledge base documentation to support troubleshooting and cross-training
Qualifications
Required
- Associate or Bachelor degree in Computer Science, Information Technology, or related field (or equivalent experience)
- 2+ years of experience in end user support, desktop support, or IT helpdesk roles
- Strong knowledge of:
- PC hardware imagining, deployment and troubleshooting
- Microsoft Windows operating systems
- Microsoft 365 (Office, Outlook, Teams)
- Solid understanding of basic networking and peripheral device concepts (connectivity, LAN, WAN, VPN, printers, etc.)
- Demonstrated ability to troubleshoot and resolve technical issues independently
- Strong communication skills with the ability to support users at all levels of the organization
Preferred
- Experience in a manufacturing, industrial, or multi-site environment
- Exposure to device management tools (Intune, SCCM, or similar)
- Experience supporting users during system implementations or company transitions
- Experience in a high-growth environment
Key Competencies
- Strong customer service orientation and responsiveness
- Problem-solving mindset with attention to detail
- Ability to prioritize and manage multiple requests in a fast-paced environment
- Adaptability and willingness to take on new responsibilities
- Team-oriented with a focus on delivering results
Why Join NABRICO Marine Products
- Opportunity to build IT support processes from the ground up
- High visibility role supporting all levels of the organization
- Hands-on environment with real impact on daily operations
- Be part of a team committed to integrity, execution, and winning together
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Associate or Bachelor degree in Computer Science, Information Technology, or related field (or equivalent experience)
- 2+ years of experience in end user support, desktop support, or IT helpdesk roles
- Strong knowledge of PC hardware imaging, deployment and troubleshooting
- Strong knowledge of Microsoft Windows operating systems
- Strong knowledge of Microsoft 365 (Office, Outlook, Teams)
- Solid understanding of basic networking and peripheral device concepts
- Demonstrated ability to troubleshoot and resolve technical issues independently
- Strong communication skills with the ability to support users at all levels of the organization
What We Do
Arcosa, Inc. is a provider of infrastructure-related products and solutions with leading brands serving construction, engineered structures, and transportation markets. Our individual businesses have built reputations for quality, service, and operational excellence over decades. Arcosa serves a broad spectrum of infrastructure-related markets and is strategically focused on driving organic and disciplined acquisition growth to capitalize on the fragmented nature of many of the industries in which we operate. With Arcosa’s current platform of businesses and additional growth opportunities, we are well- aligned with key market trends, such as the replacement and growth of aging transportation infrastructure, the continued shift to renewable power generation, and the expansion of new transmission, distribution, and telecommunications infrastructure. Our common stock is traded on the New York Stock Exchange under the symbol ACA.
