End User Computing Specialist I

We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey.

Our Values

Respect | Belonging | Accountability | Transparency

Department

Job Summary
The End User Computing Specialist I provides front-line technical support to clinical and non-clinical staff across our healthcare facilities. This role ensures the proper operation and security of end-user devices, supporting systems that directly impact patient care, administrative workflows, and operational efficiency. Working under direct supervision, the EUC Specialist I is an entry-level role designed for individuals beginning a career in IT support within a healthcare setting.
Essential Functions:

• Provide technical support for desktops, laptops, thin clients, tablets, printers, scanners, and mobile devices used in clinical and administrative environments (20%)
• Set up and deploy end-user devices using standardized imaging and deployment tools (e.g., SCCM, Intune, Autopilot) (20%)
• Ensure endpoint compliance with security updates, antivirus, and encryption policies (10%)
• Install, configure, and maintain hardware and software including Windows 11, Microsoft Office 365, and healthcare-specific applications (10%)
• Document incidents, service requests, and resolutions in the IT ticketing system (10%)
• Participate in IT inventory management and asset tracking (10%)
• Troubleshoot issues remotely using various remote access applications (10%)
• Effectively interact with customers while maintaining professionalism (10%)

Education:

• High School Diploma or GED required.

Work Experience:

• 1+ year of experience in an IT support or help desk role, ideally in a healthcare setting required.

Licenses/Certifications:

• Microsoft, CompTIA A+, Network+, or similar certifications preferred.

Knowledge, Skills and Abilities:

• Inspire and lead others by example
• World Class Customer Service Skills
• Professional and effective communications skills (verbal, written, and listening)
• Ability to work independently and in a team environment
• Ability to work effectively in fast-paced, patient-centered environments
• Adapt to frequent changes with a positive attitude
• Attention to details
• Handle difficult situations and users with successful outcomes
• Communicate technical issues to non-technical customers
• Excellent analytical and problems solving skills
• Multi-task, prioritize and organize multiple tasks concurrently while meeting deadlines
• Commitment to confidentiality and understanding of HIPAA and healthcare IT security requirements
• Working knowledge of Windows OS, Apple IOS, Microsoft Office 365, and basic networking
• Basic hardware support – PCs, laptops, Apple mobile devices, mice, keyboards, monitors, scanners, and printers

Shift

Work Type

Salary

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
• 100% paid parental leave up to 6 weeks
• Immediate eligibility for retirement plans with employer contribution up to 9.5%
• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
• Free RTD EcoPass (public transportation)
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado’s primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.