End User Computing Manager

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.

End User Computing Manager

Permanent

Manchester: £62,180 - £69,258

Imagine leading a team where your decisions directly shape the digital experience of thousands of employees, enabling innovation and collaboration. Are you ready to make a tangible impact on the future of enterprise technology while fostering a culture of excellence and continuous improvement?

At AQA, we’re looking for an End User Computing Manager who thrives on delivering seamless technology experiences. In this role, you’ll lead and develop a high-performing team, ensuring the efficient management of over 3,000 devices, supporting a hybrid workforce across five locations, and driving innovation while championing security and operational excellence.

What’s in it for you?

• Leadership Opportunity: Guide a talented team to deliver exceptional end-user computing services.
• Growth: Enjoy a supportive culture that values leadership, continuous improvement, and stakeholder satisfaction.
• Enjoy a flexible work environment with a 35-hour week and extensive opportunities for professional and personal development.
• Access to an enhanced contributory pension scheme which could you see you paying in 7% and AQA contributing 11.5% (Other options are available)
• Receive 25 days of annual leave, increasing to 30 days with service, plus bank holidays and additional Christmas office closure.
• Comprehensive health coverage from day one, including Bupa PMI, Health Cash Plan, and Life Assurance.
• Participate in eco-friendly transport schemes, including electric vehicles and cycle-to-work options.

To be successful in this role, you will need to know:

• How to lead and inspire a team to deliver high-performing results.
• Proven technical expertise in Microsoft modern desktop technologies and iOS device management.
• ITIL, ISO/IEC27001, and Cyber Essentials Plus frameworks to ensure compliance and security.
• Budget management and forecasting to ensure cost-effective delivery.
• Effective stakeholder management, influencing and collaborating at all levels.

How do I apply?

Read the full job description and upload your most recent CV with a cover letter explaining your suitability for the role.

Closing date for applications will be Wednesday 5th February.

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

Purpose:
As the End User Computing Manager within the Enterprise Technology department under CSO, your role is crucial in ensuring the effective delivery and support of end user computing devices and services, which directly impacts the productivity and experience of AQA's employees. By overseeing the strategic direction and operational management of end user computing, you will contribute to the overall mission of providing a seamless technological experience for internal stakeholders, fostering a culture of innovation and collaboration.
You will have a direct impact on the end user experience, efficiency, and security of our EUC services, ensuring value for money and stakeholder satisfaction. Responsibility for creating a culture and service that is evergreen and continually reviewing opportunities to improve the EUC service offering.
Provide inspirational leadership to the EUC team creating vision, setting and communicating direction and bringing clarity to ensure they are equipped to deliver and develop.Landscape:
Reporting to the Head of Enterprise Services, who in turn reports into the Director of Enterprise Technology within Corporate Services. As a key leader within the Enterprise Technology department, the End User Computing Manager will be responsible for managing a team of specialists and individual contributors dedicated to end user computing. The role involves substantial stakeholder interaction, collaborating closely with other technology, security, and infrastructure teams, as well as external vendor relationships. The End User Computing Manager will also have budget accountability for the end user computing estate.
The role will lead the maturity of an enterprise scale EUC service focussed on both the management of EUC hardware and software, with responsibility for over 2000 devices, increasing to almost 3000 during the summer months and supporting a hybrid workforce that is geographically spread across five office locations.
 As a security focussed organisation, you will provide services that enable ongoing alignment and certification to ISO/IEC27001 and Cyber Essentials Plus.
Enterprise Technology consists of the following functions:
• Service Delivery
• Enterprise IT Services
• Enterprise Applications
• Enterprise Architecture
• Security, Risk & Data Protection.
Activities:
Provide direction and lead the delivery of end user computing services, maintaining a roadmap plan.
Lead and develop the team, positively impacting the creation of a high performing culture of continuous improvement and service delivery across the team, role modelling behaviours and actions to support a customer focussed and collaborative culture
Create the operating environment for success, role model the right behaviours and create a professional customer focussed and collaborative culture for your own team and contribute to this for the EUC team
Support career progression by creating tailored personal development plans for individuals
Role model leadership behaviours and contribute leadership activities outside of own function
Champion security, colleague experience, supportability, and value for money EUC services
Establish a strong service focused culture, with a focus on service led KPIs and SLA’s
Champion the leveraging of technology to improve collaboration and productivity of AQA colleagues
Manage the team to ensure resources are planned to deliver both BAU and projects priorities
Establish and manage supplier relationships, holding them to account for the delivery of services. Accountable for tie 1 and 2 contracts
Implement and embed effective operational management and monitoring governance, processes and procedures to ensure the timely identification, documentation and resolution of issues. Ensuring service are being delivered to the required expectations
Accountable for the solution design and service implementation / operation are effectively satisfied and that activity is delivered in line within any agreed cost, quality and time criteria. Providing appropriate project assurance
Effectively manage the lifecycle for hardware and software technologies, ensuring that we remain current and provide a structured forward plan that enables an evergreen approach to EUC services
Manage budget in accordance with AQA’s financial management and budgetary procedures and deliver appropriate resources effectively ensuring that all relevant financial KPI’s and SLAs are met
Forecasts future years budget and resource plans, identifying significant variances
Build strong stakeholder relationships within Enterprise and Assessment Technology and across AQA to align EUC services to the needs of the organisation
Develop and report on measures that demonstrate a high performing EUC service and team
To be successful in this role, you will need to know:
Strong leadership and team management skills.
Proven success managing high performing teams
Technical understanding and competence in the management and development of an end user computing environment including device management, specifically Microsoft modern desktop technologies and iOS device management, virtual desktop and printing
Good knowledge of and the ability to apply ITIL, ISO/IEC27001, Cyber Essentials Plus and COBIT standards and frameworks into the delivery of the EUC service
Change oriented, people leader who can quickly bring about timely and cost-effective delivery and process improvement
Be results focused: make pragmatic decisions and deliver at pace
Excellent customer service
How to be resilient and work under pressure, being used to meeting deadlines.
Forward planning and budget forecasting abilities
Commercially aware and experience of working in an environment that relies on 3rd parties and 3rd party delivered services
The ability to translate the impact of a technical issue onto a business service
Demonstrable experience in stakeholder management and ability to influence and persuade stakeholders at all levels