End User Computing (EUC) Manager / R

Inetum Polska is part of the global Inetum Group and plays a key role in driving the digital transformation of businesses and public institutions. Operating in cities such as Warsaw, Poznan, Katowice, Lublin, Rzeszow, Lodz the company offers a wide range of IT services. Inetum Polska actively supports employee development by fully funding training, certifications, and participation in technology conferences. Additionally, the company is involved in local social initiatives, such as charitable projects and promoting an active lifestyle. It prides itself on fostering a diverse and inclusive work environment, ensuring equal opportunities for all.

Globally, Inetum operates in 19 countries and employs over 28,000 professionals. The company focuses on four key areas:

• Consulting (Inetum Consulting): Strategic advisory services that help organizations define and implement innovative solutions.
• Infrastructure and Application Management (Inetum Technologies): Designing and managing IT systems tailored to clients’ individual needs.
• Software Implementation (Inetum Solutions): Deploying partner solutions from industry leaders like Microsoft, SAP, Salesforce, and ServiceNow.
• Custom Software Development (Inetum Software): Creating unique software solutions to meet specific client needs.

With strategic partnerships with major technology giants, including Microsoft, SAP, Salesforce, and ServiceNow, Inetum delivers advanced technological solutions tailored to customer requirements. In 2023, Inetum reported revenues of €2.5 billion, underscoring its strong position in the digital services market.

Inetum distinguishes itself by offering a comprehensive range of benefits that meet the diverse needs of employees, providing flexibility, support and commitment. Here's what makes working at Inetum unique:

Attractive financial benefits:

• A cafeteria system that allows employees to personalize benefits by choosing from a variety of options.
• Generous referral bonuses, offering up to PLN6,000 for referring specialists.
• Additional revenue sharing opportunities for initiating partnerships with new clients.

Professional development and team support:

• Ongoing guidance from a dedicated Team Manager for each employee.
• Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs.

Community and Well-Being:

• Dedicated team-building budget for online and on-site team events.
• Opportunities to participate in charitable initiatives and local sports programs.
• A supportive and inclusive work culture with an emphasis on diversity and mutual respect.

This role focuses on delivering a great end-user experience for employees across the globe using the latest and greatest technologies to manage the client’s endpoints. You will be joining a team of passionate and talented professionals and working alongside the client’s vendors to assess, pilot, and deploy their latest product features or new products. You will be accountable and responsible for managing the End User Computing roadmap for existing and new products to be deployed.

Key responsibilities:

• As the EUC Manager, the role is responsible for ensuring that the EUC roadmap is defined and that any technology deployment or change is successful and optimized in terms of capability, flexibility, and simplicity.
• Proven experience in managing service transitions between service providers, including the seamless handover and takeover of operational responsibilities, coordination of Service Transition activities, and ensuring uninterrupted service delivery during supplier transition processes.
• The IT&D EUC Manager will be responsible for guiding the architecture and technology solutions underpinning the client’s endpoints infrastructure. The desired outcome is to deliver a high-performing, continuously improving end-user experience as part of the client’s Digital Workplace.
• Accountable for the End User Computing service and availability. Delivers ongoing support and maintenance of the product through a partner-led outsourced team. Acts as an escalation point for technical teams and provides guidance and hands-on expertise.
• Collaborates with colleagues, customers, vendors, and other parties to understand and develop solutions. Works closely with Cyber, Procurement, and Privacy teams to ensure compliance is maintained.
• Develops a sound understanding of existing relevant technology, vendors, systems, and processes, their strengths and limitations, providing practical solutions on how they may be improved and developed.

Additional responsibilities:

• Acting as the owner and focal point for this business-critical internal product used daily by over 35k+ employees and partners.
• Defining the product roadmap and the capabilities required.
• Understanding the technical landscape and involving the correct SMEs as required.
• Creating, reviewing, and/or approving design changes in this technical domain.
• Accountability for support and maintenance, leading and managing the outsourced support team.
• Managing the EUC area against agreed budgets for licensing and support costs. Working with finance and procurement teams on contract renewals and changes.
• Manages the outsourced partner against contractual obligations and cost.
• Manages subscriptions ensuring costs are optimized within the client’s Enterprise Agreement.
• Adheres to the architecture and technology governance processes for the client’s technology landscape. Leads and/or facilitates the development of appropriate standards and best practices in the EUC domain, in addition to the paths by which they may be achieved and monitored.
• Communicates detailed technical information in both written and verbal form across a wide range of audiences, including business stakeholders, users, developers, project management, and other architects.
• Participates in the evaluation and/or selection of configurations, solutions, or products, including vendor and product evaluations.
• Applies strong analysis, research, and problem-solving skills across a wide array of systems and situations, including those which may be unfamiliar, in order to address critical issues.

Must have requirements:

• Minimum of 5 years of technical IT experience.
• Extensive hands-on expertise in managing Microsoft Intune environments on a scale (10,000+ users).
• Strong knowledge of Windows 10/11.
• Experience with Windows Autopilot.
• Proficiency in managing Microsoft 365 Apps.
• Knowledge of Entra ID (Azure AD).
• Experience working within global organizations.
• Proven ability to coordinate external support teams.
• Fluent English and Polish (written and spoken).
• Good commercial focus.
• Familiarity with process and ITIL documentation requirements.

Nice to have requirements:

• Previous experience of GxP environments would be an advantage but not required.
• Organizational Migration, divestment, or deployment experience would be an advantage but not required.
• Experience working in GxP-regulated environments and participating in migration projects or large-scale organizational transformations will be considered an asset.

Hybrid work model: 2 days from the office, 3 days of home office.

Office location: Warsaw. 

Thank you for your interest in our offer. We will contact selected candidates whose experience best matches the requirements of the role.

Additional Information

We hereby inform you that Inetum Polska sp. z o.o. has implemented an internal reporting (whistleblowing) procedure. The content of the procedure and the possibility to submit an internal report are available at:

https://inetum.whispli.com/speakup?locale=pl