End User Computing Engineer

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. 

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. 
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. 
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. 
• You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. 

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

End User Computing Engineer

The End User Computing Engineer will work closely with all areas of IT to assist in the architecture, design, build, operation, security, and monitoring of EDH’s Unified Endpoint Management and Virtual Desktop Infrastructure platforms. In this role, the engineer will use holistic thinking and architectural aptitude to drive proper requirements gathering, analysis, design, and implementation of solutions. This person will also be responsible for generating documentation as needed; conforming to cloud security and architectural quality standards; and staying current on emerging trends.

Location: Onsite | Dallas, Texas

For a successful candidate for this position, you must –

• Have experience in architecting/deploying UEM platforms (e.g., Microsoft Endpoint Manager, VMware Workspace ONE, MobileIron, etc.).
• Have experience with VDI technologies (e.g., VMware Horizon, Citrix Virtual Apps and Desktops, Microsoft AVD, etc.).
• Have good understanding of Identity and Access Management products such as Azure AD, ADFS, Azure AD Connect, Conditional Access, Azure AD Proxy, SAML
• Be able to provide recommendations and prepare technical implementation roadmaps for optimizations, upgrades, and enhancements
• Possess PowerShell scripting experience

Responsibilities:

Unified Endpoint Management

• Design, implement, and manage UEM solutions to ensure secure and efficient management of desktops, laptops, and mobile devices.
• Develop and enforce policies and procedures for endpoint management, including security, compliance, and software distribution.
• Monitor and optimize endpoint performance, ensuring high availability and reliability.
• Develop and maintain software distribution groups for automatic provisioning.
• Troubleshoot and resolve issues related to endpoint devices, applications, and connectivity.
• Collaborate with security teams to implement endpoint security measures and respond to security incidents.

Virtual Desktop Infrastructure

• Design, deploy, and manage VDI solutions to provide secure and scalable virtual desktop environments.
• Monitor and maintain the performance, availability, and capacity of VDI infrastructure.
• Implement and manage application virtualization solutions to support diverse user requirements.
• Troubleshoot and resolve VDI-related issues, ensuring minimal downtime and optimal user experience.
• Work closely with network and storage teams to optimize VDI performance and ensure seamless integration with existing IT infrastructure.
• Ensure that all VDI images deployed have no missing patches or active vulnerabilities.

Requirements:

• Bachelor's degree (in Computer Science, Math or Engineering)
• 5+ years of experience as a full time IT professional
• 3+ years of experience designing and supporting Unified Endpoint Management and Virtual Desktop Infrastructure platforms.
• Certification (Microsoft, Citrix, or Vmware certifications focusing on End User Computing)
• Strong knowledge of Windows, macOS, and iOS/Android
• Solid understanding of Cloud Computing (Azure/AWS)
• Proficiency with PowerShell, Python, or other scripting languages
• Extensive knowledge of the Microsoft O365 Suite and Services
• Business Continuity or Disaster Recovery planning experience

 Benefits

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.