End User Compute Manager (VN2170)

About Marex

Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas.

For more information visit https://www.marex.com/

Role Summary

The Technology Department delivers differentiation, scalability and security for the business. Reporting to the COO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile ‘streams’ aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design.

IT runs our enterprise-wide services to end users and actively manages the firm’s infrastructure and data to provide and accelerate business value. A Data team enables the firm to leverage data to increase productivity and improve business decisions, as well as maintain data compliance. Our Infrastructure group delivers operations and engineering across Infrastructure Operations, Network, Communications, End User Compute and Platform Engineering teams with a key focus on Infrastructure as Code / automation & innovation. IT also includes our global IT Service Desk providing support and self-service to business users across Marex, and our Service Management team that runs core ITSM processes and develops our departmental tooling.

Our End User Compute (EUC) Manager leads the engineering and delivery of end-user device and virtual desktop services for our global workforce. They ensure platforms are secure, resilient, and optimised, providing a consistent, high-quality desktop and application experience in the office, at home, and on the move.
As the owner of the EUC team, the EUC Manager is accountable for the design, implementation, and ongoing operation of our endpoint ecosystem, including Microsoft 365, desktop and laptop images and provisioning, mobile device integration, VDI and DaaS environments, software distribution, patching, and platform updates.
The EUC Manager drives for continuous improvements, a great user experience, and operational efficiency across all endpoints.

Responsibilities:

• Lead the day-to-day running of the EUC team, partner closely with Infrastructure, Network and Service Desk teams globally.
• Own the roadmap, delivery and continuous improvement of our Endpoint Platforms, including:
     o Image & OS: standard corporate builds, deployment process, OS lifecycle, Group Policy/configuration baselines.
     o Patching & software: endpoint patching, software packaging/distribution, platform updates.
     o Connectivity & collaboration: VPN client integration, Microsoft 365.
     o Mobility: mobile device management/integration and secure BYOD.
     o Virtual desktops: Citrix VDI and AWS Workspaces.
     o Workplace devices: meeting-room endpoints (AV).
• Ensure robust controls across endpoints for security, resilience, performance and operational monitoring.
• Oversee incidents, requests and changes; ensure accurate logging and updates in the Service Desk system (JIRA) and drive SLA adherence.
• Create and maintain documentation for configurations, standards, runbooks and issue resolutions.
• Work with Technology teams and advocates to transition new/changed services smoothly into production.
• Build strong business relationships to ensure solutions are fit for purpose; maximise value from licensed products, eliminate unused licences and avoid tool duplication.
• Implement and enforce global standards; manage exceptions appropriately.
• Drive continuous improvement and innovation; track emerging end-user technologies and present relevant use cases for Marex.
• Develop team capability and keep skills current; align working practices to ITIL where appropriate.
• Manage vendor relationships and renewals; monitor SLAs and pursue cost/value optimisation.
• Works flexibly to meet business needs.

Skills and Experience:

• Significant experience in a similar role.
• Previous experience of working in the Banking/Finance sector is essential
• Excellent communication skills, with the ability to interact with staff at all levels
• A good understanding of IT Technologies in End User Services / Digital Workplace and Infrastructure and Operations.
• Experience managing EUC platforms, asset lifecycles and the hardware estate.
• Strong analytical and problem-solving abilities
• Standard Microsoft Technologies – M365, Windows
• Microsoft Active Directory (DNS/DHCPs/GPOs etc.)
• Autopilot, MS Intune, Endpoint Central, LanSweeper, Mimecast, Atlassian
• Familiarity with endpoint security solutions, remote desktop tools, and mobile device management (MDM) platforms.
• Experience with Digital Employee Experience (DEX) tools.
• Working knowledge of both Scrum and Kanban methodologies
• Working knowledge of ITSM/ITIL methodologies
• Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.

Competencies:

• Resilient in a challenging, fast-paced environment
• Ability to take a high level of responsibility in a fast paced and high-volume environment
• Excels at building relationships, networking and influencing others
• Strong expertise in troubleshooting hardware, software, and network issues.
• Knowledge of emerging technologies, industry trends, and a passion for staying up to date with advancements
• Proactive mindset with the ability to anticipate potential problems and propose proactive solutions.
• A collaborative team player, approachable, self-efficient and influences a positive work environment
• Demonstrates curiosity

Company Values

Acting as a role model for the values of the Company:

Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly.

Integrity- Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do – our clients expect this and we demand it of ourselves.

Collaborative- We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do.

Developing our People- Our people are the basis of our competitive advantage. We look to “grow our own” and make Marex the place ambitious, hardworking, talented people choose to build their careers.

Adaptable and Nimble- Our size and flexibility is an advantage. We are big enough to support our client’s various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction.

Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company.