End User Compute Architect (Tempo)

Welcome to Ovation Healthcare!

At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com.

As an End User Compute Architect, Lead the design and implementation of End User Computing solutions, ensuring alignment with business objectives and IT strategies.   Collaborate with stakeholders to understand business requirements and translate them into effective and innovative technical solutions.  Provide technical leadership in the evaluation and selection of technology solutions, tools, and platforms related to End User Computing.  Develop and maintain architecture blueprints, guidelines, and standards for End User Computing environments.  Stay abreast of industry trends and emerging technologies to ensure solutions remain current and competitive.  Work closely with project teams to ensure the successful delivery of solutions within established timelines and budget constraints.  Provide mentorship and guidance to junior architects and other team members.

Roles and Responsibilities

• Architect, design, implement, maintain and manage Microsoft services, including Active Directory, Azure AD, Intune, and O365. Ensure these services operate optimally and securely, with cyber security best practices.
• Work closely with internal stakeholders and external vendors to efficiently architect and design solutions for ease of management and delivery of Infrastructure projects, ensuring successful implementation within defined timelines and budgets.
• Troubleshoot technical issues related to end-user computing, encompassing both hardware and software components. Proactively address any challenges that may arise, striving to minimize downtime and enhance user experience.
• Develop, review, approve, update, and maintain comprehensive technical documentation, including user guides, process documentation, and training materials. Ensure that all documentation is kept up to date with the latest security best practices.
• Mentor a team of End User Computing (EUC) resources, fostering a collaborative and supportive environment. Identify team skill development opportunities, with a focus on cyber security and emerging technologies.
• Collaborate closely with other IT team members and various departments to ensure the seamless delivery of IT services. Promote effective communication and cooperation to achieve common goals.
• Stay abreast of emerging technologies and industry trends. Participate in evaluating and implementing new solutions that align with the organization's evolving needs and improve the resiliency and security of EUC services.
• Coordinate with vendors and third-party service providers to resolve issues promptly and ensure the efficient delivery of IT services. Maintain strong vendor relationships to leverage expertise and resources when necessary.
• Provide exceptional customer service and support to internal clients regarding EUC-related concerns. Act as a point of contact, responding promptly to inquiries and ensuring high levels of user satisfaction.
• Note:  You could be assigned to work on projects for any subsidiary in SIA Group and might be based in their office.
•  On call 24/7
   

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or 10 years of EUC experience with the last three performing as an Architect.
• Advanced knowledge of Microsoft Active Directory, Azure, O365 and Intune. A minimum of 8 years of hands-on experience in these technologies. 
• Microsoft associate or expert certification is preferred.
• Working experience as Microsoft TAC engineer is preferred.
• Experience mentoring a team of IT professionals is added advantage.
• Strong troubleshooting and problem-solving skills.
• Excellent oral and written communication skills and interpersonal skills, with the ability to explain complex technical concepts to non-technical users.