With a passion for excellence, Golden Key Group (GKG) helps clients solve their strategic, organizational, and operational challenges to better meet their mission demands. We have serviced more than 25 Federal departments and agencies and several large commercial companies since our inception in 2002.
Golden Key Group's talented professionals, combined with our strategic partners, bring a depth of commercial and government experience and expertise. We are relentless in delivering the highest levels of services to provide tangible value and create sustainable results for our clients.
OverviewThe End-to-End Federal HR SME will serve as an expert to advise multiple HR service delivery teams as to the best means for supporting customer needs. Able to meet requirements for a Public Trust clearance upon hire
Responsibilities- Responsible for providing program guidance and functional direction over various personnel, payroll, and benefits functions
- Provides leadership of processes for the continuous improvement of the customer experience with an emphasis on customer case, quality management, workforce planning, recruiting, coaching and training
- Provides expert technical assistance on HR automated information systems
- Responsible for analyzing and resolving complex problems encountered by teams within the program to determine a standard way ahead
- Provide leadership and mentor teams of people providing Federal Human Resource support
- Coordinate across multiple operations/teams to add and support reporting insight (including best practices for KPI/SLA/OLA) and other needs
- Oversee the implementation of continuous improvement with the end goal of removing manual processing or increasing quality control allowing the entire operation team to focus on other activities that drive value to customer
- Other duties as assigned.
- Must meet requirements for a Public Trust clearance upon hire
- Twelve (12) years of Federal HR experience, including 5+ years of hands-on experience with Federal HR Systems such as NFC or other equivalent Federal systems and HRConnect or other Federal equivalent
- Expert level understanding of core HR processes, including PAR, Payroll, and Benefits processes within the Federal HR space
- Must have a deep knowledge of and expertise in Federal HR policies and rules and regulations, such as OPM standards and GPPA, and the ability to interpret and apply policies appropriately
- Establishes and maintains positive working relationships with others, both internally and externally, to achieve the goals of the organization
- Works cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness
- Must anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters
None Noted
Skills Required
- Twelve years of Federal HR experience
- Five or more years of hands-on experience with Federal HR systems such as NFC or equivalent systems
- Hands-on experience with HRConnect or an equivalent Federal HR system
- Expert understanding of core Federal HR processes, including PAR, payroll, and benefits
- Deep knowledge of Federal HR policies, rules, OPM standards, and GPPA
- Ability to interpret and apply Federal HR policies appropriately
- Ability to establish and maintain positive internal and external working relationships
- Ability to work cooperatively to set goals, resolve problems, and make effective decisions
- Ability to anticipate and respond to internal and external client needs
- Ability to meet requirements for a Public Trust clearance upon hire
What We Do
Golden Key Group (GKG) is a professional services firm providing federal workforce and human capital solutions to federal and commercial customers. It helps organizations address strategic, organizational, and operational challenges by integrating human capital expertise, technology, and policy design across the work lifecycle. GKG also delivers learning and development, regulatory-compliance training, coaching, leadership development, and workforce planning services to advance clients’ missions.
