Enablement & Training Specialist - Functional

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

The Consultant Business Applications - Academy serves as a functional trainer responsible for designing, developing, delivering, and maintaining IFS Academy functional training courses. They also, possess functional domain expertise, industry exposure of the relevant product area(s) and serve as IFS functional subject matter experts. Their primary goal is to empower IFS internal employees, partners, and customers to effectively utilize, design, develop, and maintain the product solutions, business process and industry functionality included in the IFS products.
This role requires a deep understanding of the product solutions, business process and industry functionality of IFS products. Moreover, the Consultant Business Applications - Academy must possess the ability to communicate, present, and simplify complex topics to a diverse audience of learners. As role models for new IFS joiners, Consultant Business Applications - Academy functional trainers play a pivotal role in expanding product knowledge and skills within the IFS ecosystem.
Continuous learning and knowledge sharing are integral to this role. Consultant Business Applications - Academy functional trainers continuously enhance their functional expertise in relation to product solutions, business process and industry functionality, guiding and mentoring others through high-quality training deliveries and content creation.
Exceptional interpersonal skills, masterful communication, effective negotiation, subject matter expertise, adaptability, flexibility, and strong assessment and evaluation skills are essential qualities for successful Consultant Business Applications - Academy functional trainers.
Furthermore, leveraging an understanding of adult learning psychology is crucial for creating exceptional delivery experiences and crafting quality training content and materials.

The key responsibilities include

Training delivery

· Design, develop and maintain fit for purpose Academy training courses based on IFS requirements.

· Deliver high quality trainings based on IFS product functionalities and audience knowledge level.

· Engage with requirement owners and other stakeholders to create, deliver, and enhance training programs.

· Contribute to activities related to Academy Learning products and program management.

· Uphold critical operational responsibility for Enablement & Training and Academy initiatives.

· Share knowledge, guide, and train Peers.

Training & Certification promotion

· Keep an updated view on IFS certification structure and Academy learning management system

· Promote IFS training and certification value both externally and internally

· Facilitation of communication between partners and global enablement team(IFS Academy)

Competencies

· Effective Communication and Presentation Skills

· Interpersonal Skills

· Software Design and Development Knowledge (utilizing the IFS Technology Stack)

· Quality Assurance Skills

· Functional Analysis and Design skills

· Organizational Skills

· Customer Service Skills

Qualifications

Required Education & Experience
Essential:

• University degree in Computer Science/Computer Engineering/Information Technology or equivalent professional qualifications and relevant work experience.
• Excellent command of English and good communication skills.
• A good understanding of software engineering principles, including object-oriented concepts, relational databases, web technologies, DevOps technologies, software architectures and programming languages.
• Experience in working on any ITSM/ESM product like IFS assyst etc.
• Knowledge of one or more of Oracle, Java/JEE, C#/.NET, JavaScript Frameworks such as AngularJS, and Containers (Docker and Kubernetes)
• A passion for training and knowledge sharing. Experience as a trainer or lecturer essential.
• Ability to understand, summarize and present information in a clear and concise manner.
• Service-minded and organized with the ability to multitask and prioritize effectively.
• Good analytical skills with the ability to learn new concepts quickly and work on your own initiative.

Desirable:

• Good knowledge of IFS technology architecture and development methodology
• Database programming knowledge such as Oracle SQL or PL/SQL programming
• Web application or Mobile application development knowledge
• Adequate knowledge on Cloud technologies
• Relevant software industry experience
• Experience of working in a team environment

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.