Senior Product Associate - Enablement Services

Job Description
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate within the Acquisition and Enablement Platform team, you will contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. You will play a pivotal role in driving innovation through the development of products and features that delight customers. You leverage your expertise to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation. Your contributions inspire cross-functional teams to create groundbreaking solutions that address customer needs.
Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Establish and manage Product backlog for the Automation Platform Feature team and drive feature enhancements and modernization work from inception to production
• Strengthen Stakeholder partnerships; engineering, architecture, analytics, automation team and a diverse set of product teams to understand their needs and program goals
• Effectively and consistently communicate Product vision with stakeholders, articulate key questions and answers needed to build the right features
• Cultivate deep curiosity about the digital experience space and connect that curiosity and knowledge to the teams that can effect change
• Be curious and accurately define the problems: Identify our platform's role in the Chase ecosystem and the technologies needed to achieve key objectives

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Experience as a technical product manager with a strong background in managing technical platforms and data-focused capabilities, with knowledge of technologies like Automation test suite, UI, API, Microservices, Kafka, AWS, etc. Prior software development experience is required
• Customer-obsessed with the ability to build strong relationships with engineers and technical partners, translating customer needs into clear business requirements
• Proven experience leading teams through discovery, requirements gathering, and backlog creation
• Ability to convert insights and data into measurable, scalable features and deliverables
• Skilled in driving change through influence and collaboration in a dynamic matrix organization, with strong partnership and consulting skills

Preferred qualifications, capabilities, and skills

• AWS Certifications and deep understanding of APIs, transactional data, and service-as-a-product framework
• Experience in financial services, acquisition, digital products, and online/mobile platforms
• Ability to prioritize a large workload, manage meetings, team dynamics, and discovery processes
• Skilled in communicating with diverse stakeholders, including senior leadership, to maintain productive discussions

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.