Enablement Platform & Content Manager

What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. What if you could have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what’s possible with LPL Financial.

Job Overview:

This role is a part of LPL’s Client Success organization, a growing team within LPL Financial. As part of the Client Success team, you will have the opportunity to directly live out LPL’s mission: We take care of our advisors, so they can take care of their clients.

We are seeking a dynamic and creative platform and content management professional to join the Client Success Enablement (CSE) team, with a primary focus on creating content, managing, and optimizing our enablement platform. The Enablement Content Manager plays a critical role in ensuring our client-facing teams have access to accurate, compliant, and timely content to help client-facing managers stay informed, connected, and prepared in a fast-changing environment and enable better collaboration with our clients.

This role supports the AVP with day-to-day platform management, content creation, execution of platform updates, and content governance using our enablement content platform (currently Showpad), while also supporting broader initiatives across Client Success Enablement.

The ideal candidate is a highly organized self-starter with strong attention to detail, excellent follow-through, and a collaborative mindset. They are comfortable managing recurring operational tasks while also flexing to support time-sensitive needs in a dynamic environment.

Is this a fast-paced environment? Yes. Is this a role for a person who enjoys collaborating with people? Absolutely. Will you be a part of a team that is supportive, fun, and flexible? 100%.

Responsibilities:

Work closely with the AVP to support the day-to-day management, optimization, and continuous improvement of the Client Success Enablement content platform including the following key areas:

Content & Platform Management

• Manage the full content lifecycle, including intake, creation and updates (as applicable), uploading, organizing, archiving, version control, and decommissioning to ensure content remains current, accurate, and compliant.
• Upload, organize, and maintain content within the platform, ensuring consistent tagging, categorization, naming conventions, and searchability.
• Oversee platform structure, permissions, and user experience to support efficient content discovery and usability.

Governance, Quality, & Compliance

• Review content for accuracy, branding, and compliance prior to publishing.
• Maintain governance standards and documentation, including SOPs.
• Maintain and manage calendars and workflows to support timely delivery.
• Test new platform features, updates, and oversee pilots prior to broader rollout, partnering with stakeholders.

Platform Optimization, Reporting, Insights & Continuous Improvement

• Monitor usage data and analytics to identify trends, gaps, and opportunities for improvement.
• Implement best practices for site/page structure and user experience.
• Leverage insights and stakeholder feedback to drive platform enhancements and content optimization.
• Develop and deliver regular reporting on engagement, adoption, and platform usage.
• Share insights with partners to support informed decision-making and continuous improvement.

Collaboration & Partnership

• Partner closely with cross-functional stakeholder partners to align enablement content with organizational and business goals.
• Serve, alongside the AVP, as a primary point of contact for platform-related questions, user feedback, and issue resolution.
• Coordinate with platform vendor contacts (e.g., Showpad) on escalated issues, enhancements, and best practices.

User Support & Adoption

• Provide day-to-day platform support and basic troubleshooting for users.
• Develop quick reference guides and/or short training sessions to support onboarding and platform engagement.
• Support license management and access coordination in partnership with business.

Communications & Additional Support

• Support execution of platform-related communications, including the end-to-end delivery of initiatives such as emails, newsletters, and announcements.

• Support broader team needs, including additional communications, administrative tasks, special projects, database management, client list maintenance, and reporting, as assigned.

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• Bachelor’s degree in marketing, advertising, communications, or commensurate work experience.
• 2–4 years of experience in content operations, content platform management, or a similar role.
• Proven experience in a similar role; at least 2-3 years of hands-on experience managing an enablement content platform (e.g., Showpad or similar)
• 2+ years’ experience in roles requiring strong writing, editing, proofreading, and verbal communication skills.
• 2+ years’ experience using common software packages, email platforms, social media platforms, and database management systems, with strong overall computer skills.

Core Competencies:

• Highly organized with strong execution and follow-through.
• Excellent attention to detail and quality control mindset.
• Clear, professional communicator with strong stakeholder management skills.
• Comfortable operating in a fast-paced, evolving environment.
• Ownership mentality with a proactive, solution-oriented approach.
• Ability to manage multiple projects simultaneously.
• Strong interpersonal skills and comfort collaborating across teams.

Preferences:

• Strong proficiency with enablement content platforms (preferably Showpad), HubSpot, Smartsheet, CRM platforms, MS Office suite, Box, Salesforce, and Adobe programs, including InDesign, Illustrator, and Photoshop.
• Financial services experience a plus; not required.

#LI-Hybrid

 

Pay Range:

$76,864-$128,106/year
 Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
 

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Join LPL Financial: Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

Why LPL?

• Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!

• Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!

• Unified Mission: We are one team on one mission—taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!

• Impactful Work: Our size is just right for you to make a real impact. Learn more here!

• Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here!

• Community Focus: We care for our communities and encourage our employees to do the same. Learn more here!

• Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here!

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.

EAC12.9.25