This role is focused on enabling customers to achieve world-class results with Lumafield’s products by delivering expert technical training to new users, and follow-on guidance throughout their onboarding process.
You’ll work directly with both new and existing customers to ensure they’re equipped to capture scans, identify critical features and defects, and integrate those insights into their engineering and quality control processes.
This is a customer-facing, hands-on role that blends technical expertise with teaching and consultative skills. It involves frequent travel to customer sites for in-person training, along with ongoing remote enablement. You’ll collaborate closely with Customer Success Managers to drive long-term adoption and impact, and partner with Support Engineers to ensure smooth handoffs and continuity across customer inquiries and technical issue resolution.
What You'll Do:
Lead in-person and virtual technical training sessions that enable customers to confidently operate Lumafield’s scanning systems and Voyager software for inspection and analysis
Guide customers on best practices for fixturing, scan setup, and interpreting analysis results
Collaborate cross-functionally with Sales, Customer Success Managers, and Application Engineers to prepare for and ensure trainings align with customer goals and support long-term adoption and impact
Manage and continuously improve training materials and enablement programs that capture best practices, technical guidance, and cross-functional learnings from across the organization
Maintain expertise in the latest product features and functionalities to ensure training content is current and relevant
Travel up to 60% to deliver on-site training to customers worldwide
About You:
B.S. in engineering
Have 4+ years of experience working in solutions engineering, manufacturing engineering or continuous improvement, quality control or quality labs, or other similar technical roles
Passionate about teaching and sharing knowledge of technical concepts
Proven experience creating standard processes and acting on continuous improvement e.g., experience with DMAIC, PDCA cycles
Enjoys traveling to be in-person with our customers
Bonus Points For:
Experience working with customers or other external parties
Experience with metrology, lab, and/or manufacturing quality control equipment such as CMM, optical inspection or vision systems, manual gauges and devices, and functional testing equipment
- Experience working on training teams, both internal and external
Skills Required
- B.S. in engineering
- 4+ years of experience in solutions engineering, manufacturing engineering, continuous improvement, or quality control
- Experience creating standard processes and acting on continuous improvement
What We Do
Lumafield is here to make it possible for humanity to solve our hardest problems as quickly as possible. Lumafield has developed the world's first accessible X-Ray CT scanner for engineers. Lumafield’s easy-to-use scanner and cloud-based software give engineers the ability to see their work clearly, inside and out, at an extremely affordable price. Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. Founded in 2019, our team includes world-class researchers and industrial designers, PhDs, founders of successful startups, and zero egos. The company is headquartered in Boston, MA and has an office in San Francisco, CA.
