(EN/FR) Bilingual Application Support Engineer

About Flexspring

At Flexspring, we make HR systems work better - together.

Founded in 2013, Flexspring is a trusted expert in HR data integration. We partner with HR teams and HR software companies to design and deliver custom integrations that connect systems, reduce manual work, and help people's operations run smoothly and reliably.

Our work sits at the intersection of HR and technology. We solve complex integration challenges that directly impact how organizations hire, pay, manage, and support their people. By making HR data easier to move, more accurate, and less costly to manage, we help our clients focus on what matters most.

Flexspring is a fully remote company built on trust, ownership, and strong collaboration. Team members are encouraged to take initiative, collaborate closely with experienced colleagues, and continuously grow their skills while working on solutions that have real, visible impact. Our philosophy is simple: Everything Connects.

About the Role

As an Application Support Engineer at Flexspring, you will work at the intersection of client support and software development. You will partner closely with clients, the Support team, and the Development team to troubleshoot integration issues, deliver timely resolutions, and ensure a high-quality customer experience.

This role offers hands-on exposure to real-world HR and business system integrations. Through day-to-day support work and collaboration across teams, you will develop deep expertise in Flexspring’s products and the various platforms our clients rely on throughout the full production lifecycle.

What you’ll bring

• 3+ years of proven experience with OOP -
  Java, C#, Python etc. 
• University degree in Computer Science, Mathematics, Physics, Statistics, Data Analysis, or a related field, or an equivalent combination of education and relevant experience.
• Fluency in both French and English, with strong verbal and written communication skills.
• Demonstrated commitment to high-quality customer service, with a track record of going above and beyond in client engagements.
• Solid critical thinking and problem-solving abilities, with the capacity to address both technical and business challenges.
• Excellent attention to detail and the ability to troubleshoot issues efficiently and effectively.
• Self-motivated, self-aware, coachable, and collaborative, with a strong ability to work as part of a team.

Nice to Haves

• Experience working with or supporting Salesforce Service Cloud.
• Knowledge of
  Javascript, Groovy, REST API, SOAP Web Service, Graph QL, Insomnia, Postman, etc.
• Experience with, or functional understanding of ETL (Extract, Transform, Load) processes.
• Exposure to HR and/or finance data integrations.
• Experience with HR and ATS platforms such as Oracle HCM, Taleo, Workday, ADP, Greenhouse, and BambooHR.
• Additional language skills such as Spanish, Arabic, or other languages.
  

What You’ll Do

• Troubleshoot production issues in customer integrations, identify root causes, and implement effective solutions while meeting defined support SLAs.
• Communicate clearly and professionally with both internal teams and external clients throughout the lifecycle of a support case.
• Document investigation steps, findings, and resolutions in the case management system (Salesforce Service Cloud) and provide regular status updates to clients.
• Drive support cases to resolution by collaborating with Support, Development, Technical Consultants, third-party partners, and clients.
• Participate in quality assurance activities, including production update testing, pre-release testing, and other collaborative QA efforts.
• Identify process gaps and provide feedback and improvement suggestions to the manager and broader team.
• Participate in the on-call support rotation as required.

What We Offer

• Remote work with flexible hours.
• 4 weeks of paid vacation annually.
• Comprehensive health benefits package  for you and your family.
• Home office setup support.
• Team events and opportunities to connect with colleagues.
• Opportunity to work with cutting edge technologies.
• Competitive base salary within an empowering, ownership-driven work culture.

Hiring Process

Our hiring process is designed to be transparent, respectful of your time, and focused on meaningful conversations.

• Application review - Reviewed by our team; no automated screening.
• HR interview.
• Team interview.
• Manager interview
• Final discussion and offer.
  

For more information about Flexspring, visit: https://www.flexspring.com/

Equal Employment Opportunity Statement

Flexspring is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexspring is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Flexspring are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Flexspring does not tolerate discrimination or harassment based on any of these characteristics. Flexspring encourages applicants of all ages.