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Job SummaryThe EMS Registration and Billing Specialist is responsible for completing the registration process and entering charges for ambulance billing.
Reports to
Patient Access Director
Job Specific Responsibilities
1. Collects all pertinent information to register patients for EMS Transport.
2. Enter charges for timely billing and reimbursement.
3. Transcribes EMS charges as documented by paramedics.
4. Inputs payer specific data required for claims submissions.
5. Verifies insurance eligibility and benefits.
6. Performs all other related assigned duties.
Education and Experience
• High School Diploma or GED.
• +1 year experience as a patient access representative, customer service rep, or similar administrative role
Required Licensures/Certifications/Registrations
• N/A
Knowledge, Skills and Abilities
• Excellent customer service skills; Must speak, read, and write English fluently.
• Ability to multi-task, handle problems, interruptions, and other stressful situations in a professional manner.
• Demonstrate planning, organization, and ability to follow-through until a process is complete.
Interaction with Other Departments and Other Relationships
Interacts with all visitors to the department which includes patients, family members, staff from other departments within UMC or TTUHSC, collaborates with the EMS Leadership team.
Physical Capabilities
Should be able to lift up to 25 lbs. Work requires frequent sitting and walking. Stressful atmosphere at times with many emotional demands. Must possess near visual acuity to read documents and computer records.
Environmental/Working Conditions
This position is subject to indoor and outdoor environmental changes that may include varying temperatures.
Direct Reports
N/A
UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
*Request for accommodations in the hire process should be directed to UMC Human Resources.*
Skills Required
- High School Diploma or GED
- 1+ year experience as a patient access representative, customer service representative, or similar administrative role
- Excellent customer service skills; must speak, read, and write English fluently
- Ability to multi-task and handle interruptions and stressful situations professionally
- Ability to plan, organize, and follow through until processes are complete
- Ability to lift up to 25 lbs and frequent sitting/walking; near visual acuity for reading documents and computer records
What We Do
UMC Health System is a leader in comprehensive healthcare delivery in West Texas and Eastern New Mexico. Its mission is to provide safe, high-quality care to all, achieve strong financial performance, and train the next generation of healthcare professionals as a primary teaching hospital for the Texas Tech University Health Sciences Center.
