Kalahari Resorts & Conventions delivers a waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America’s largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a state-of-the-art convention center.
Security/EMS Provider
We are inviting you to apply for the Hybrid Security/EMS Provider position. In this role you are responsible for the safety of guests, associates, vendors, contractors, and other persons in all aquatic and dry attractions, public areas, convention center, resort rooms, student housing, restaurants, parking lots, and other resort property while on duty, applying life-saving skills and first aid to any person (s) in need.
Key Responsibilities
- Ensure that all guests feel welcome and safe and are given responsive, friendly, and courteous service at all times.
- Patrol all lobbies, floors, common areas, associate areas, basement, and grounds of Kalahari Resorts.
- Check in with the shift supervisor and/or manager-on-duty on arrival, review security logs and reports daily.
- Apply first aid procedures as needed for any person(s).
- Make sure first aid logs and incident reports are filled out.
- Keep an open line of communication with all departments and keep them posted on what is happening in the department as much as possible.
What We’re Looking For
- Hotel or Resort experience is preferred.
- Must be able to write, read, and speak English effectively. Bi-lingual skills are helpful but not required.
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- A valid driver's license in the state of employment
- Current American Red Cross licenses:
- First Aid
- Basic Life Support CPR or CPR for Professional Rescuers
- AED
- Emergency Oxygen Administration (will certify in-house)
- Recommended
- American Red Cross – Emergency Medical Responder
- NREMT – Emergency Medical Responder
A Sampling of Our Benefits
Our team enjoys a comprehensive benefits package, including:
- Career growth opportunities with promotion from within
- 401(k) matching, paid time off, and holiday compensation
- Health, dental, and vision coverage for full-time associates
- Employee appreciation events, discounts, and perks at all resorts
- Education assistance programs to help advance your career
Be Part of Something Extraordinary
At Kalahari, we believe the best leaders Lead with Love because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park. Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.
| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |
Kalahari Resorts & Conventions is an Equal Opportunity Employer.
Skills Required
- Current American Red Cross First Aid certification
- Current American Red Cross Basic Life Support CPR or CPR for Professional Rescuers certification
- Current American Red Cross AED certification
- Ability to write, read, and speak English effectively
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Emergency Oxygen Administration certification; in-house certification provided
- Hotel or resort experience
- American Red Cross Emergency Medical Responder certification
- NREMT Emergency Medical Responder certification
- Bilingual skills
What We Do
Kalahari Resorts & Conventions is a family-owned company that operates some of America's largest indoor waterparks, expansive convention centers, signature eateries, and well-appointed rooms. They focus on creating memorable experiences through 'play, stay, meet, and eat,' positioning themselves as a leader in the hospitality and entertainment industry with multiple locations across the United States.
