EMS Communicator (4060)

The EMS Communicator is responsible for receiving and coordinating emergency traffic and telephone calls within MEDCOM center (MEDCOM serves as the coordination point in situations requiring EMS resources. This role will also coordinate pre-hospital information for air/ground ambulance services, as well as operate equipment used for emergency medical services communications.

What you will do

• Monitors computer based telephone system and radio console to receive calls requesting emergency dispatch services.
• Operates EMS telephone system and radio console to receive and transmit calls in MEDCOM Center and coordinates West Tennessee EMS radio traffic and telephone calls including adequate documentation. • Receives emergency calls/request and determines priorities in accordance with established policies and procedures. • Keeps track of the status and location of incoming Ambulances. • Initiates and maintains “patch” communications between the field emergency personnel and base hospital for pre-hospital orders and reports. • Transfers or conference calls pre-hospital personnel or referring physician/hospital personnel to appropriate receiving personnel. • Notifies or informs hospital emergency room personnel of impending patient arrivals. • Demonstrates knowledge and skills to provide emergency communication services and maintains competency to respond quickly and accurately receive and transmit information of an emergency nature.
• Works collaboratively and communicates effectively to coordinate and implement MEDCOM activities with peers and other members of the health care team and pre-hospital personnel to ensure the continuity of patient care.
• Prepares and maintains required logs, records, reports, and files with required documentation for administrative and compliance purposes. • Maintains list of on call physicians and ancillary staff. • Updates EMS System and HRTS computer programs daily. • Utilizes computer system to retrieve information and generate reports.
• Maintains confidentiality in matters relating to patient, department and hospital information. Adheres to established department and organization policies (i.e. HIPAA, Confidentiality, and Compliance Policies).
• Completes required continuous training and education, including department specific requirements. • Attends staff meetings, all mandatory in-service and additional continuing education as required. • Participates in emergency and disaster drills as required. • Responds to problems/opportunities to improve care. • Supports and participates in the organization’s Performance Improvement initiatives to improve operations, decrease turnaround times, streamline work processes and work cooperatively and jointly to provide quality EMS communication services.
• Assists with care and maintenance of department equipment per regulatory requirements. • Monitors equipment and takes corrective action to ensure the integrity of the equipment and avoid downtime. • Reports malfunction of equipment to supervisor. • Ensures that required documentation on testing and safety inspections of equipment is available for review and prepared in a timely, clean and concise manner.
• Performs activities in compliance with all federal and state communications mandates, operating procedures, data entry and retrieval requirements.
• Operates overhead and personal paging system.
• Provides coverage for relief and absences as required. Demonstrates flexibility to work evenings, nights, weekends and holidays to maintain 24-hour coverage of the MEDCOM emergency dispatch system.