eMRO Client Services Representative

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

eMRO Client Services Representative

Working at Abbott

The Opportunity

The position of eMRO Client Services Representative is within our Toxicology division located at our Richmond, VA site within Workplace Solutions. In this role, the eMRO Client Services Representative is responsible for accuracy and integrity of the Workplace Solutions drug testing review process. This role handles inbound and outbound phone inquiries, and communicates directly with clients, donors, MROs, labs, and clinicians to handle drug test inquiries.

What You’ll Work On

The eMRO Client Services Representative will be part of an elite group of personnel providing support to Abbott Rapid Diagnostics, Workplace Solutions clients. This support includes, but is not limited to:

• Provide subject matter expertise in executing Drug Testing Services across Workplace Solutions broad customer base.

• Work closely with the MRO vendor, clients, clinicians, and other eScreen employees to ensure documentation accuracy and time efficiency for all results requiring medical review.

• Document detailed information related to client/donor interaction and review-related issues.

• Handle inbound and outbound phone calls, and/or emails from clients, donors, clinicians, and laboratories relating to results, testing, documents processing, reporting, and other issues.

• Maintain the processes required for compliant medical review and assist in the resolution of issues related to that process.

• Coordinate receipt of source documents with the MRO; resolve questions, inconsistencies, or missing data on the documents under review.

• Compile, sort, and verify accuracy of all results in the MRO review process.

• Request documentation from vendors, clinics, or clients as required to complete the review process.

• Perform extensive follow-up with the client and other co-workers to assure completion of review in a timely manner.

• Ensure adherence to applicable Abbott Rapid Diagnostics Quality policies & procedures.

Required Qualifications

• High School degree required

• Equivalent combination of education and experience

Preferred Qualifications

• Four-year degree from an accredited college or university is strongly preferred

• Call center experience strongly preferred

• Proficiency with Microsoft office (Word, Excel, Outlook)

• Prior drug testing knowledge is preferred

• Federal DOT drug testing regulation knowledge is preferred

• Ability to understand and explain general collection, laboratory, and medical review procedures is preferred

     

The base pay for this position is

$18.45 – $36.85/hour

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:Customer Service

     

DIVISION:TOX ARDx Toxicology

        

LOCATION:United States > Richmond : 9201 Arboretum Parkway

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:Standard

     

TRAVEL:No

     

MEDICAL SURVEILLANCE:Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

     

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf