Our EMR Support Team within the Administration Division at Northwestern Counseling & Support Services, Inc. is seeking a detail-oriented and tech savvy individual who possesses strong customer service skills, is solution-focused, self-motivated, and has a desire for continuous learning. The ideal candidate can maintain multiple priorities in a fast-paced environment and has experience navigating various types of electronic systems.
This position is a three-component position that is responsible for Help Desk Support, Training, and Monitoring of the Electronic Medical Record. The EMR Support Team supports the operations and business processes of the Electronic Medical Record to ensure client health information data is accurate, accessible, and organized to meet regulatory and compliance requirements.
It is essential to operations that this position provides users with support of the agency’s electronic medical records, including troubleshooting problems, advising on appropriate action, performing routine monitoring and audits of medical records for all billed charges, and ensuring compliance with State and Federal program requirements. We provide new employee orientation of the system as well as ongoing 1:1 and small group training.
At NCSS, we offer a comprehensive benefits package that includes perks such as medical and dental coverage, an employer-matched retirement plan, and educational support. Additionally, for those who qualify, this position provides an opportunity for $5,000 in student loan forgiveness upon the successful completion of your 6-month introductory period. We invite you to become a valued member of our team at NCSS, a 2025 Best Places to Work in Vermont!
EOE
Hiring rate is based on experience, education, and internal equity. Final compensation will be determined in accordance with NCSS policy and applicable laws.
QualificationsHigh School Diploma
Skills Required
- High School Diploma
- Experience navigating various electronic systems
- Experience supporting or working with EMR systems
- Strong customer service and help-desk support skills
- Ability to provide 1:1 and small group training
- Experience performing routine monitoring and audits of medical records for compliance and billed charges
- Detail-oriented, tech-savvy, solution-focused, self-motivated, and committed to continuous learning
What We Do
Northwestern Counseling & Support Services (NCSS) is a private, non-profit human services agency serving Franklin and Grand Isle Counties in Vermont. Its mission is to ensure that residents have access to high-quality services that promote healthy living and emotional well-being, providing a comprehensive range of mental health and support services for individuals and families.
