The Role
Mission Healthcare, located in seven states, is the largest home health and hospice company in the western United States. We have a critical mission—to take care of our people. We provide a comprehensive array of services that meet the needs of patients and families across the healthcare continuum. We believe our people, partners, patients and their families deserve care delivered with Compassion, Accountability, Respect, Excellence and Service (CARES), Mission Healthcare’s core values. By joining our team, you will have the opportunity to impact patient’s lives daily and grow your career in a culture of collaboration, compassion, and commitment. We are excited to continue to grow our mission family!
We are seeking a motivated and detail-oriented Help Desk Intern to join our Clinical Informatics Support (CIS) team. This internship offers an excellent opportunity to gain hands-on experience in Electronic Medical Record (EMR) support within a dynamic healthcare environment.
Key Responsibilities:
- Assist in providing technical support to end-users, including troubleshooting back-end EMR issues.
- Respond to help desk tickets and resolve technical problems in a timely manner.
- Support the CIS team in maintaining and updating CIS documentation and knowledge base articles.
- Assist with the setup and configuration of onboarding/offboarding employees.
- Participate in CIS projects and initiatives as needed.
- Provide excellent customer service and ensure user satisfaction.
- Maintain confidentiality and security of sensitive information.
Knowledge and Skills:
- Basic understanding of computer services, such as password resets and Office 365.
- Foundational knowledge of technology and automation
Qualifications:
- Currently enrolled in a degree program in Health Informatics, Healthcare Administration Information Technology, Computer Science, or a related field.
- Basic understanding of computer hardware, software, and clinical concepts.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Eagerness to learn and adapt to new technologies and processes
See what Mission has to offer! Click Here!
At Mission Healthcare, we believe in fostering an inclusive workplace where diversity is valued and every employee feels respected, accepted, and empowered. We are committed to building a diverse team and creating an environment that promotes equity and belonging.
Equal Opportunity:
We are proud to be an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristics. All employment decisions are based on qualifications, merit, and business need.
Accessibility Commitment:
We strive to make our hiring process accessible to all. If you require accommodations at any stage of the employment process due to a disability, please do not hesitate to let us know how we can best meet your needs.
Inclusion Efforts:
We continually work to enhance our practices by actively combating discrimination and advancing fairness and inclusivity. We encourage applicants from historically underrepresented groups to apply and join us in our mission to diversify our team and foster an environment where diverse perspectives are embraced, and every employee is given the opportunity to thrive.
Your Voice Matters:
Mission Healthcare values your voice. We believe in maintaining a dialogue about diversity and inclusion within our teams and welcome your perspectives and innovative ideas. Together, we aim to build a workplace that reflects the communities we serve and a culture where everyone belongs.
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The Company
What We Do
Mission Healthcare is a home health and hospice services provider.
