Empower Business Technology Analyst

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

The Business Technology Analyst serves as the primary technology subject-matter expert for the Empower platform, supporting business operations through research, analysis, troubleshooting, testing, release coordination, and ongoing system support. This role partners with production support and business stakeholders to investigate system issues, identify trends, communicate impacts, and help ensure the team is prepared for platform changes and monthly releases.

The analyst also supports the development, implementation, and monitoring of new or revised systems and processes. The role compiles and analyzes detailed information, provides recommendations based on findings, and maintains procedures affected by system or process changes.

• Serve as the main point of contact and technology subject-matter expert for Empower-related needs.
• Triage and research system issues, troubleshoot problems, and coordinate resolution with production support.
• Analyze issue patterns and trends to identify recurring concerns and potential impacts.
• Coordinate testing for monthly releases and platform updates, including assessing impacts and supporting readiness activities.
• Communicate system changes, release impacts, testing status, and readiness requirements to team members and leadership.
• Provide project and release support through research, analysis, review, development, implementation, and monitoring of new or revised systems.
• Manage multiple concurrent testing, triage, release, and update-related priorities.
• Own or coordinate procedure updates resulting from Empower changes and maintain procedures for other assigned processes when needed.
• Develop project release recommendations based on detailed and interpretive analysis.

Basic Qualifications
- Bachelor's degree, or equivalent work experience
- One to two years of direct experience, or three to five years of related experience

Preferred Skills/Experience

• Experience supporting the Empower platform or a similar business technology platform.
• Experience partnering with production support teams and business stakeholders.
• Experience creating, updating, or maintaining procedures and process documentation.
• Experience coordinating release testing and business readiness activities
• Demonstrated experience with business technology support, systems analysis, production support, or a related function.
• Experience researching and troubleshooting system or process issues.
• Experience supporting system testing, releases, implementations, or platform updates.
• Ability to analyze reporting, identify trends, and communicate findings.
• Strong project management and organizational skills, with the ability to manage multiple priorities.
• Effective written and verbal communication skills, including the ability to provide routine updates to team members and leadership.
• Ability to work through competing demands and high-volume issue activity.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.