Summary
Provides case management and support services to individuals with disabilities that serve as barriers to
maintaining and obtaining employment; identifies participants’ needs and resources to meet those
needs to assist participants with placement/ graduation; and serves as a liaison between supervisors and
program participants to ensure contract expectations and reasonable accommodations are met.
Essential Duties and Responsibilities
• Assists in identifying support/ training services for all participants from enrollment to graduation.
• Generates written reports on a timely basis documenting each participant's progress in program.
• Maintains all necessary documentation required by the agency and other regulatory and funding
agencies.
• Maintains close working relationship with referral sources, service providers and trainers to help
facilitate meeting the needs of participants.
• Obtains documentation regarding potential participants to determine their eligibility for the
AbilityOne training program.
• Completes comprehensive assessment of potential program participants based on agency policy and
procedures.
• Maintains a consistent presence on contract sites via site visits (in accordance with agency policy).
• Gathers input from Project Managers and Supervisors for evaluation of participants’ progress.
• Assists program participants in developing reasonable accommodations that will address functional
limitations and support participants to successfully perform necessary duties in the AbilityOne
training program.
• Refers program participants to necessary trainings and resources that will assist and promote
graduation efforts.
• Maintains files that are compliant with AbilityOne Commission regulatory requirements.
• Completes initial and annual Individual Eligibility Evaluations (IEEs) that are clear, concise, and
compelling and within the timeframes defined by company policy and procedures.
• Assists Employment Specialist IIs and IIIs with paperwork as needed in coordination with Project
Manager.
• Attends all required staff meetings and participate in one-on-one discussions with program
participants when asked for support by Project Managers, ES IIs and/or ES IIIs.
• Complies with all agency policies, procedures, and safety standards throughout all work areas;
maintains same to meet CARF, Department of Labor and other regulatory standards.
• Perform other job-related tasks as assigned.
Qualifications
• Read and interpret documents such as educational, medical, and mental health information.
• Research from various s sources (including internet), gather, and analyze data as it relates to
Employment Service needs.
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Prioritize and organize workflow and interact with employees in all capacities within the
organization.
• Respond effectively and efficiently to inquiries and/or complaints.
• Multi-task effectively; be able to adjust to frequent changes, delays or unexpected events; be flexible
and/or adaptable as work requirements change.
• Work effectively in a team-based environment; interact professionally with a highly diverse employee
base on a regular and routine basis.
• Exercise discretion while regularly managing confidential information.
• Write routine reports and correspondence.
• Multi-cultural sensitivity; the ability to demonstrate a sensitivity and awareness of diversities in
people and cultures.
• Proficiency in Microsoft Office Suite.
• Excellent written, verbal, and interpersonal communication skill.
• Enthusiasm for the mission of the organization.
• Obtain and maintain the required security clearance.
• A valid driver’s license and automobile insurance acceptable to Goodwill’s liability insurance carrier.
Frequent travel is required
Skills Required
- Provide case management and support services to individuals with disabilities
- Assess eligibility for the AbilityOne training program and complete initial and annual Individual Eligibility Evaluations (IEEs)
- Maintain documentation compliant with agency, AbilityOne Commission, CARF, Department of Labor, and funding agency requirements
- Generate timely written reports documenting participant progress
- Maintain relationships with referral sources, service providers, trainers, and project managers
- Assist participants in developing reasonable accommodations and refer to trainings/resources
- Perform site visits and maintain a consistent presence on contract sites per policy
- Proficiency in Microsoft Office Suite
- Excellent written, verbal, and interpersonal communication skills
- Ability to read and interpret educational, medical, and mental health documents and analyze data from various sources
- Exercise discretion while managing confidential information
- Multi-cultural sensitivity and ability to work effectively in a diverse, team-based environment
- Obtain and maintain the required security clearance
- A valid driver's license and automobile insurance acceptable to Goodwill's liability insurance carrier
- Ability to multi-task, adapt to frequent changes, and respond effectively to inquiries/complaints
- Frequent travel is required
What We Do
Palmetto Goodwill is a workforce development organization dedicated to changing lives by providing equitable access to training, education, and employment services since 1979. They fund these community-focused programs through the sale of donated household goods and clothing in their retail thrift stores across lower South Carolina, ensuring that a significant portion of generated funds directly support job training and member services.
