Employment Resource Specialist

Employment Resource Specialist

BASIC FUNCTION: Facilitate access to support services, employment services, computer training, and community resources for job seekers and the general public.

PRINCIPLE ACCOUNTABILITIES:

• Assist in career pathing program for all career center clients (end to end) – assessment, interview, career plan, and possible transfer to Helms College (HC), Goodwill Human Resources (HR), Goodwill Staffing Services (GSS), Workforce Development (WFD), and Helms Continuing Education (HCE) to help clients secure career advancement.
• Assist individual’s access to the resources/assistance needed to successfully obtain or retain employment through job leads, career exploration, and volunteer and community services.
• Ensure the highest quality of service and information is provided to job seekers as outlined in the operational process of the Job Connection (JC)/Helms Career Center (HCC) with a focus on the mission of Goodwill Industries of Middle Georgia and the CSRA.
• Ensure operating plans are followed as they relate to the overall strategic plan, employment services, and community economic development goals.
• Follow up with job seekers to inquire about and track progress regarding job search/employment outcomes.
• Provide administrative support to designated staff or visitors.
• Ensure an adequate inventory of approved collateral material is available.
• Contribute to continuous improvement of the program by identifying problem areas and suggesting positive solutions.
• Participate in internal and external audits.
• Participate in community and Goodwill meetings as needed or assigned.
• Foster and maintain quality relationships with community partners and local employers to promote the growth, development, and functionality of JC/HCC.
• Using internal and external resources, offer hands-on assistance to job-seeking individuals providing the support required to successfully obtain/retain employment.
• Identify community resources regarding childcare, housing, transportation, tax benefits, etc. to aid job seekers in achieving a successful employment outcome.
• Ensure job leads and job boards are maintained as outlined in the Job Leads process.
• Ensure job seeker information is timely entered into the appropriate database or report and that job seeker information meets confidentiality requirements.
• Prepare and submit reports as required ensuring information is entered in a timely and accurate manner.
• Assist with new staff training regarding JC/HCC processes and procedures as well as Goodwill policies.
• Other duties as assigned.

EXPERIENCE/ KNOWLEDGE/SKILLS:

• Associate's degree preferred.  Experience may be considered in lieu of education at the discretion of Goodwill of Middle Georgia and the CSRA.
• Minimum of one year of experience in career services, job placement, recruitment, operations, or workforce development preferred. 
• Experience working with under-served populations including but not limited to veterans, returning citizens, GED/non-high school graduates, persons with disabilities, senior citizens.
• Demonstrated knowledge of employment trends and online networking venues (RSS feeds, LinkedIn, online recruitment, applicant tracking protocols, O-net, networking strategies).
• Proficient in Microsoft Office Suite and database systems.
• Comfortable with ambiguity and able to quickly adapt to change.
• Strong attention to detail.
• Strong communication agility with ability to flex to different audiences.
• Ability to interact in positive, motivational and supportive manner, providing guidance to job seekers with very diverse background.
• Able to work flexible hours and travel to multiple work locations as needed.