As a member of the Employee Technology Services team at Irving Oil, your role will be an integral part of our Information Technology (IT) Service and Operations team. In this role you will have an opportunity to work with experienced professionals who support the network within our organization.
As a member of the team, you will focus on:
Provide troubleshooting and problem resolution for software and hardware issues that vary from basic to moderate complexity
Provide technical assistance on Microsoft (MS) Windows operating systems, MS Office suite (including MS Outlook), and Web Browsers
Provide technical assistance on mobile devices such as iPhones and iPads
Troubleshoot the cause of problems, not just the symptoms, and taking action to prevent problems from recurring
Logging of all calls into an IT Service Management Ticketing tool with clear and concise language
Interacting with employees in-person at our Home Office.
What We Offer:
Work Environment – Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café
Competitive Compensation – including a parking allowance
Housing Allowance- Students may be eligible for housing allowance if they are required to relocate to Saint John.
Co-op Fee Reimbursement- Students may be eligible to have their fees for this placement paid for if they are enrolled in a co-op program.
Wellness Support – With 24/7 access to our Employee & Family Assistance Program
Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program
Your Skills:
Good organizational skills
Strong attention to detail
Ability to collaborate with others in a team environment
Strong verbal and effective written communication skills
Interpersonal skills; approachable
Knowledge of common infrastructure technologies
Your Experience:
Currently enrolled in an IT related program
Windows-based certifications such as MCP or MCSE is an asset
Must have completed at least one year of post-secondary education and enrolled for next academic semester.
Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.
Job Requirements - Work Experience
Job Requirements - Education
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