JOB DESCRIPTION
This role is Hybrid (3 days a week on-site) to our Northbrook, IL Office.
UL Solutions is focused on making the world a safer, more secure and sustainable place. As a professional services company, our success is based on the technical expertise of our 15,000 employees across 35+ countries.
In this role, you'll be joining a customer-centric culture, ensuring our employees receive outstanding service and support through innovative HR technology. With a focus on HR service excellence, continuous improvement and optimizing our technology, you'll be joining a unique global team of 6 representatives to deliver personalized and efficient solutions to a diverse range of HR inquiries.
This position is calling for a dedicated individual who will approach this role with a balance of service excellence, curiosity to learn more and a desire to ensure employees feel valued and supported. Handling thousands of cases annually, this role offers an incredible opportunity for HR professionals to gain a comprehensive understanding of a global HR Organization. This role provides a solid foundation for career growth enabling you to develop valuable skills and insights that will pave the way for a future in HR.
Key Responsibilities:

• Responds to and resolves HR inquiries promptly and thoroughly while maintaining a high level of customer satisfaction and service excellence.
• Utilizes HR technology (ServiceNow) to manage and document employee inquiries.
• Assists employees with systems navigation, finding information and other support documents that drive a strong self-service culture.
• Processes HR Transactions using applicable technologies to ensure data integrity and in line with local Country requirements.
• Collaborates with experienced HR Professionals to address more complex issues.
• Follows our best practice approach to handling cases and transactional services effectively, leveraging ServiceNow capabilities, whilst remaining focused on the employee experience.
• Ensures all Service Level Agreements of success metrics to measure employee satisfaction, quality of response, case escalations, response times, and expected outcomes are met and an excellent experience is delivered to employees.
• Analyses employee inquiries and cases to identify areas for knowledge creation or updates and other areas for improvement.

QUALIFICATIONS

• University Degree in Human Resources Administration, Business Administration or a related discipline (or equivalent years of experience) plus generally 1-3 years of Human Resources administration or HR shared services experience.
• Strong communication skills both written and oral.
• Basic analytical skills and knowledge of HR and Organizational policies, procedures and processes.
• Basic Knowledge of customer service principles, procedures, techniques, systems, and standards.
• Good customer service and strong listening skills with an empathetic approach.
• Ability to successfully execute against established Service Level Agreements (SLAs).
• Ability to utilize multiple systems while handling customers/employees via cases, phone, chat etc.
• Experience with ServiceNow HR Service Delivery (HRSD) is preferred.

If you're passionate about driving employee engagement, through innovative HR solutions and service excellence, we invite you to join us. This position offers an opportunity to make a significant impact on the employee experience whilst building a solid foundation for your HR career.
What you'll experience working at UL:

• Mission: For UL, corporate and social responsibility isn't new. Making the world a safer, more secure and sustainable place has been our business model for the last 130 years and is deeply engrained in everything we do.
• People: Ask any UL employee what they love most about working here, and you'll almost always hear, "the people." Going beyond what is possible is the standard at UL. We're able to deliver the best because we employ the best.
• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers' create. We're inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
• Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
• Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

Learn More:
Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.
Curious? To learn more about us and the work we do, visit UL.com.
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ABOUT US
A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth.
The UL Certification Marks serve as a recognized symbol of trust in our customers' products and reflect an unwavering commitment to advancing our safety mission.
We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.
From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world. Our science is your advantage.
Mission: Working for a safer world