Employee Services Specialist

About impact.com
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com

Are you passionate about people and driven by process? Do you thrive in a dynamic environment where you can be the go-to resource for employee support?

We are looking for a dedicated and energetic Employee Services Specialist to be the heartbeat of our HR operations. In this crucial role, you won’t just be processing paperwork—you will be the frontline champion of our employee experience. You will serve as the primary point of contact for our team members, ensuring they feel supported, informed, and valued from their very first day.

If you are a proactive problem-solver who loves optimizing workflows and creating a seamless, positive workplace culture, this is the role for you!

What You’ll Do: 

• Be the Ultimate Employee Advocate: Serve as the first point of contact for employee inquiries, providing rapid, empathetic, and accurate support on everything from benefits and payroll to company policies.
• Drive Operational Excellence: Flawlessly execute daily HR transactions, including onboarding, offboarding, role changes, and data updates, ensuring a frictionless experience for our team.
• Master the Data: Own and manage critical employee data within our HRIS, maintaining the highest standards of accuracy, confidentiality, and data integrity.
• Champion Compliance: Ensure all HR practices and documentation strictly adhere to company policies and relevant labor laws, keeping us secure and compliant.
• Innovate and Optimize: Don't just follow the process—improve it! Collaborate cross-functionally with the broader HR team to identify bottlenecks, recommend solutions, and implement best practices that elevate our Employee Services function.

What You Bring: 

• A Solid Foundation: You hold a Bachelor’s degree or equivalent experience in Human Resources, Business Administration, or a related field. (Have an additional HR certification like SHRM or HRCI? Even better—we love to see it!)
• Proven HR Experience: You bring 2+ years of hands-on experience in HR operations, shared services, or an HR generalist role. You know the ins and outs of the employee lifecycle and are comfortable navigating a fast-paced environment.
• Policy & Compliance Expertise: You have a strong, practical understanding of HR policies, standard operating procedures, and employment law. You know how to navigate the rules confidently to guide employees and keep the company compliant.
• A Versatile Operational Toolkit: You aren't afraid of the operational heavy lifting. You have real-world experience tackling benefits administration, unraveling tricky payroll queries, and managing complex compliance requirements without breaking a sweat.
• Exceptional Communication Skills: You are a natural connector. With stellar written and verbal communication abilities, you know how to translate complex "HR jargon" into clear, empathetic, and easily digestible guidance for employees and leadership alike.
• Unwavering Attention to Detail: You have an eagle eye for accuracy. You understand that when it comes to processing HR transactions, managing payroll queries, and maintaining data integrity, the little details matter immensely.
• Tech Fluency: You are comfortable navigating modern HR tech stacks. You bring prior experience working within an HRIS (Human Resources Information System) to manage data, alongside a strong proficiency in Google Workspace (Docs, Sheets, Drive, etc.).

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Tuesday and Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

Salary Range: $65,000 - $80,000 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant. 

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-Columbus_Ohio