Employee Services Specialist – People Services

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

​This role is primarily responsible to provide administrative support and coordination to various HR operations including job changes letters, data validation, and reference letters in compliance with the service level agreements, processes, policies, and procedures.  

• Create and distribute job change letters, reference letters, and collect signed documentations from employees as applicable.
• Connect with relevant key stakeholders and support groups to assist with employee data corrections, onboarding, offboarding, time off accruals, balances and other details
• Facilitate and provide guidance to Managers, Human Resources, and other Centers of Excellence (COEs) when necessary, to help them initiate and process transactions in Workday.
• Undertake comprehensive audit of pending employee transactions to follow-up with relevant approvers and resolve any issues to ensure appropriate final disposition and provide support where required.
• Answer queries on administrative policies and practices and other areas via case management system in a timely manner; work on more than one issue simultaneously and prioritize urgency of requests
• Following a prescribed template, document and escalate as needed based on the appropriate processes
• Understand and utilize HR systems including Workday and the Employee Center including Self Service, Knowledge base and Case Management to manage employee data, inquiries, and employee requests
• Ensure consistent application of HR policies and compliance with state/provincial, federal, and/or country laws and practices and corporate regulations
• Maintain documentation and ensure that employee requests meet the policy for each process
• Perform data validation tasks
• Perform peer audit for PS Coordinators and fellow PS Specialists
• Ensure accuracy of all data processed and entered in HR systems
• Ensure key deadlines are met
• Ensure strict adherence with standard protocols for electronic personnel file management and document storage
• Demonstrate the highest degree of discretion and confidentiality
• Identify and support selected simple process improvements to streamline processes 
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.

Minimum Requirements:  

• Bachelor’s degree or at least 3 to 4 years of relevant work experience is preferred but not required 

• Basic knowledge and understanding of HR processes and procedures; has experience working with confidential information 

• Experience working in an outsourcing, shared services, or similar model is preferred 

• Experience using Oracle, Workday, ServiceNow or other similar platforms and tools is preferred  

• Intermediate proficiency in MS Office tools   

Attributes:  

• Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)  

• Ability to maintain good customer relationship with the ability to initiate ways to improve customer experience (Customer Service)  

• Ability to effectively communicate within a varied audience and internal and external customers using different platforms. (Communication)  

• Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)  

Working Environment and Physical Demands:  

• Ability to work on their assigned shift and demonstrate flexibility to adjust schedule to support other regions when the need arises 

• Ability to work on a hybrid setup 

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.