DBS Employee Services Administrator
The new Employee Services function within Dyson Business Services (DBS) organisation will provide process and service excellence to support Dyson’s growth ambitions with a goal of innovating and enhancing employee services over time to meet the changing needs of the business.
About The Role
The DBS Employee Services Administrator is responsible for the administration of all transactional activity, and answering queries relating to the employee lifecycle.
This role will work closely with the DBS Employee Services Senior Administrator and the DBS Employee Services Team Lead, to identify improvement opportunities within our processes and implementing new ways of working.
To be successful in this role, you will strive to deliver a 'best in class', efficient service and will be a valued member of the wider People and DBS communities at Dyson.
Key responsibilities:
- Act as the first point of contact for all employee queries, working in partnership with all colleagues within Employee Services
- Responsible for the processing of all transactional activity relating to the employee lifecycle
- Provide HR advice and support to employees
- Work closely with the wider People Team, including, Payroll, People Business Partners etc. to ensure that advice and guidance is provided with consideration of local labour and employment laws
- Ensure customers are communicated within an effective and timely manner, 'one and done' approach where possible
- Highlight emerging trends and potential issues that may impact service delivery, to ensure that the customer experience is not compromised
- Support ad-hoc projects and other duties as required
Candidate Profile:
- Demonstrated background working in a Global HR Shared Services (Essential)
- Experience of working a customer-focused environment, where focus is on SLA's and continuous improvement (Essential)
- Excellent time and task management skills, highly organised with the ability to plan, prioritise and delegate (Essential)
- Adaptable and flexible; comfortable working under ambiguous, changing conditions (Essential)
- Comfortable working in English (Level B2/C1) (Essential)
- Experience working with focus on the Polish market
- Confident managing data; ability to understand and analyse statistical data and produce reports (Desirable)
- Previous experience of Workday and case management systems (Desirable)
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Similar Jobs
.png)
What We Do
At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds.
Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education.
Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world.
The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas
