Employee Services Administrator

Position Summary:

The Employee Services Administrator serves as the primary administrative support professional for the Employee Services department, helping ensure the efficient day-to-day operation of the office through exceptional organization, customer service, and administrative coordination. This position performs a variety of administrative functions, including maintaining confidential employee records, supporting recruitment and payroll activities, monitoring departmental communications and email, scheduling meetings, and providing operational support for Employee Services Initiatives. By overseeing the daily administrative operations of the department, this position creates capacity for Employee Services leadership to focus on strategic initiatives, employee engagement, organizational development, and other high-impact priorities.

Essential Functions (with Key Responsibilities):

1. Office Administration
   1. Serves as the first point of contact for phone calls, emails, and walk-in visitors to the Employee Services Office.
   2. Maintains confidential employee personnel files and departmental records in accordance with Seminary record retention policies.
   3. Manages incoming and outgoing mail, orders office supplies, and coordinates general office operations.
   4. Maintains departmental calendars, schedules meetings, and coordinates appointments.
   5. Provides administrative support for Employee Services projects and initiatives.
2. Recruitment Support & Employment Administration
   1. Assists with the administrative aspects of recruitment within the Paycom HRIS under the direction of the Director of Employee Services, including:
      1. Posting job requisitions
      2. Managing applicant workflows
      3. Preparing offer letter templates
      4. Completing position close-out procedures
   2. Monitors and guides candidates through the application and ensures accurate completion. Communicate as necessary to candidates, department heads/hiring managers or others.
   3. Initiation of various forms and documents
3. Onboarding & Orientation Support
   1. Assists in coordinating New Employee Orientation.
      1. Assists with logistics including room setup, schedules, handouts, and participant materials.
   2. Orientation material inventory oversight
4. Benefits Administration Support
   1. Supports the annual Open Enrollment process by preparing materials, scheduling sessions.
   2. Responds to routine benefits questions from employees, escalating complex issues as appropriate to the Senior Employee Services Generalist.
5. Payroll Administration Support
   1. Assists with payroll processing activities under the direction of the Senior Employee Services Generalist and the Director of Employee Services.
   2. Processes employment status changes such as terminations within the HRIS.

1. Required Qualifications
   1. Experience in an administrative or clerical support role or similar
   2. Proficiency with Microsoft Office Suite and Google Workspace.
   3. Strong verbal and written communication skills. Proficiency in English required
   4. Demonstrates a servant attitude and willingness to assist others.
   5. Ability to maintain confidentiality and handle sensitive information with discretion.
   6. Ability to collaborate effectively and consistently demonstrates a strong team-oriented mindset.
   7. Professional, friendly demeanor and a customer-service mindset.
   8. Demonstrates alignment to Asbury’s Ethos, beliefs, and standards.
2. Preferred Qualifications
   1. Experience using HRIS systems such as Paycom or similar platforms.
   2. Experience supporting employee benefits administration.
   3. Experience assisting with payroll processing.
   4. Previous experience in a Human Resources or Employee Services office preferred.