Who We Are
At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.
Our Global Reach
JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.
Learn more about who we are and what we do: https://corporate.jd.com/
What We Offer
Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.
About The Team
You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Risk Management System Development: Build a labor risk control system, conduct regular internal audits, and handle employee conflicts, complaints, and labor disputes; analyze cases of involuntary turnover and no-show resignations, and propose improvement recommendations to reduce labor risks and maintain stable labor relations.
Policy Research and Implementation: Monitor and understand labor laws and regulations, revise HR management work packages and process systems; promote the implementation of labor policies, organize labor law training, and enhance HRBP capabilities in dispute resolution to ensure labor compliance.
Dispute Handling and Guidance: Handle major complaints, disputes, and litigation cases, guide and assist HR Business Partners in resolving daily employee relations issues to prevent escalation; provide legal advice to prevent potential labor disputes and protect both employee rights and company interests.
Resignation and Labor Management: Manage the resignation process, analyze turnover data, and optimize the resignation procedure; handle abnormal resignations such as no-shows and develop preventive measures; coordinate labor management matters and process special working hour applications to standardize labor management practices.
Team Management and Empowerment: Responsible for building, evaluating, and developing the labor management team; develop training plans (e.g., HR professional skills, labor arbitration cases); monitor industry trends, publish HR news updates, and continuously improve the team’s professional level and the company’s labor environment.
At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply?
Take the next step in your career, apply now and explore the opportunities we have to offer.
Skills Required
- Experience handling employee disputes, complaints, and labor litigation
- Knowledge of labor laws and regulations and ability to apply them
- Experience building or maintaining labor risk control systems and conducting internal audits
- Ability to analyze turnover and resignation data and recommend improvements
- Experience managing resignation processes and addressing abnormal resignations (e.g., no-shows)
- Experience providing guidance to HRBPs and training HR teams in dispute resolution
- Ability to develop training plans and evaluate team performance
- Capability to coordinate labor management matters and implement standardized processes
What We Do
JD.com, Inc. (Nasdaq: JD) is China's largest retailer, online or offline, and the world's third largest Internet company by revenue. With more than 300 million customers, JD.com is expanding quickly in China because consumers increasingly demand the authentic, high-quality products JD is known for. We work closely with both domestic brands and top international brands to bring fresh food, apparel, home appliances, baby products and more to Chinese consumers. To power this massive business we operate our own nationwide logistics network, from warehouses to the last mile. We can deliver up to 90% of orders same- or next-day, making our service the fastest and most reliable delivery service of any large-scale e-commerce company in the world. By investing in the most cutting edge technologies, JD.com is shaping the future of retail in China and beyond. Our scientists are working on innovative solutions for all parts of our business using big data, artificial intelligence, robotics, computer vision, virtual and augmented reality, unmanned vehicle systems, and more. Headquartered in Beijing, JD.com is a Fortune Global 500 company with offices around the world, including in New York, Tokyo and a research and development center in Silicon Valley.
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