Employee Relations Specialist

Job Summary

The Employee Relations Specialist provides foundational support for employee relations activities across the organization, focusing on high-volume, lower-risk case execution. Based in Guadalajara, this role serves as a key operational partner to the global Employee Relations team by managing case intake, supporting routine ER matters, and ensuring consistent application of company policies and processes.

This position plays a critical role in enabling scalability of the ER function by handling Tier 1 activities, producing ER analytics and reporting, and supporting probation management processes.

Responsibilities

• Serve as the first point of contact for employee relations case intake, triage, and initial assessment.

• Provide guidance to employees, managers and HR Business Partners on routine employee relations matters, including policy interpretation and application.

• Support early-stage performance management, including coaching conversations and pre–performance improvement plan (PIP) guidance.

• Manage routine disciplinary actions (e.g., attendance, policy adherence) in alignment with company guidelines and escalation protocols.

• Administer and track employee probation periods, ensuring timely reviews, documentation, and alignment with company processes.

• Conduct exit interviews and support offboarding activities, including documentation and trend tracking.

• Support unemployment claims and standardized severance processing in accordance with established procedures.

• Maintain accurate and timely documentation of all employee relations cases in ServiceNow.

• Produce ER reports and analytics, including case volume trends, key metrics, and actionable insights for the ER team.

• Identify patterns, trends, and emerging risks and escalate appropriately to the Employee Relations team.

• Partner with HR Business Partners, Legal, and HR Operations to ensure coordinated and effective case management.

• Maintain strict confidentiality and professionalism in all employee interactions and documentation.

• Support continuous improvement initiatives, including documentation standardization and process optimization.

• Provide support for overflow casework across regions based on business needs.

• Other duties as assigned.

Education and Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field.

• 2–4 years of experience in Human Resources or Employee Relations, preferably in a high-volume or shared services environment.

• Foundational knowledge of employee relations practices and employment law in countries where Insulet operates is preferred (e.g. U.S., Mexico, UK, etc.).

• Fluency in English (written and spoken) is required, as this role supports a global Employee Relations function.

• Strong analytical skills with experience in reporting and data interpretation (Excel, HR systems, or case management tools).

• Excellent organizational and time management skills with the ability to manage multiple priorities.

• Strong communication and stakeholder management skills, with the ability to work effectively across regions and cultures.

• Demonstrated ability to follow processes while exercising sound judgment in identifying when to escalate issues.

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.