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Job Title: Employee Relations Specialist
Location: Reston, VA, USA
About the role
We are looking for an Employee Relations Specialist to join BSI’s People team, supporting the USA region.
This role will provide specialist employee relations support across a complex and evolving business environment, helping ensure consistent, compliant, and employee-centric outcomes across a wide range of people matters. You will support investigations, case management, policy implementation, and employee relations initiatives, while partnering closely with People Operations, People Partners, and wider HR teams.
The role combines hands-on case management with operational improvement and stakeholder support, helping strengthen employee experience, reduce risk, and drive consistency across the business.
This is an excellent opportunity for someone with strong employee relations experience who enjoys working in a fast-paced, international environment and partnering with stakeholders across multiple functions.
Key Responsibilities
Support and manage employee relations cases across the USA, including disciplinaries, grievances, dismissals, performance matters, reorganisations, and investigations.
Partner with managers and stakeholders to provide guidance on employee relations matters and support compliant, fair, and consistent outcomes.
Conduct or support investigations, including note taking, documentation, report writing, and maintaining accurate case records within HR systems.
Research, evaluate, and contribute to the development of employee relations programmes, policies, and procedures.
Deliver and support employee relations training, education, and capability-building initiatives for managers and People teams.
Work closely with People Operations and People Partnering teams to ensure awareness and understanding of employment law developments and ER best practice.
Support the development and maintenance of employee relations documentation, policies, templates, and agreements.
Monitor and analyse employee relations trends and case data to identify opportunities for improvement and risk reduction.
Support the implementation of initiatives such as Early Resolution Frameworks and continuous improvement programmes.
Identify opportunities to improve efficiency through AI and digitalisation across ER administration and case management activities.
Contribute to regional and global employee relations initiatives as part of the wider ER team.
What we’re looking for
Essential
Strong understanding of US employment law and employee relations best practice.
Experience managing employee relations cases within a complex business environment.
Ability to manage investigations, case documentation, and stakeholder communication effectively.
Strong organisational and prioritisation skills with excellent attention to detail.
Strong analytical, problem-solving, and critical thinking capability.
Excellent communication skills with the ability to adapt approach to different audiences.
Strong judgement, discretion, and ability to manage sensitive matters with professionalism and empathy.
Resilient, adaptable, and comfortable working in a changing environment.
Growth mindset with a proactive and solutions-focused approach.
Highly desirable
Experience working within a matrixed or multinational organisation.
Exposure to HR operations or broader People team environments within the USA.
Understanding of employee engagement practices and programmes.
Degree or professional qualification in HR or a related discipline.
We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.
Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.
Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company.
If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now and become part of the BSI family!
D&I Policy
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.
If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner.
#LI-MD1 #LI-Remote
About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
Skills Required
- Strong understanding of US employment law and employee relations best practice
- Experience managing employee relations cases within a complex business environment
- Ability to manage investigations and case documentation effectively
- Strong organisational and prioritisation skills with excellent attention to detail
- Strong analytical, problem-solving, and critical thinking capability
- Excellent communication skills adapting approach to different audiences
- Strong judgement and discretion to manage sensitive matters
- Resilient and adaptable in a changing environment
- Growth mindset with a proactive and solutions-focused approach
- Experience within a matrixed or multinational organisation
- Exposure to HR operations within the USA
- Understanding of employee engagement practices and programmes
- Degree or professional qualification in HR or related discipline
BSI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BSI and has not been reviewed or approved by BSI.
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Flexible Benefits — Flexible benefits are positioned as part of the MyReward approach, allowing tailoring based on local eligibility and individual needs. Core elements like life assurance, income protection, and EAP access are framed as consistent pillars even as specifics vary by country.
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Leave & Time Off Breadth — Leave offerings are described as generous in certain markets, including annual leave starting around 27 days where that is standard and, in some U.S. postings, about four weeks of PTO plus a set holiday calendar. Additional time-off practices like occasional year-end office closure are also described as part of the overall package in some teams.
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Wellbeing & Lifestyle Benefits — Well-being support is presented as visible at the corporate level, including EAP access and expanded programs such as menopause support and mental-health first aid. Flexible work under “Smart Working” is repeatedly positioned as a work–life balance and inclusion lever that complements the total rewards package.
BSI Insights
What We Do
BSI is your business improvement partner. We have shaped best practice for over 100 years, partnering with organizations to accelerate progress and create impact for a fairer society and sustainable world
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