Employee Relations Partner

About us

At Fenergo, we’re not just building software—we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game. 

We’re more than a global leader in AI-powered client lifecycle management—we’re reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries. 

But we don’t stop there. 

At Fenergo, we believe in a world where financial institutions aren’t just compliant—they’re confident. Where technology doesn’t just meet regulations—it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.  

Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We’re tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind. 

Join us, and be part of a team that’s building smart solutions, solving real problems, and shaping the future—together. 

What does this role entail? 

You will play a key role in managing employee relations cases and supporting projects. As part of the Strategic Partner team, you will partner globally across all functions, ensuring legal compliance, driving process improvements, and contributing to a knowledge-sharing culture. 

Your Responsibilities 

Employee Relations:  

• Establish global ER processes, ensuring consistency, clear accountability, and defined response times.  
• Manage end-to-end ER cases, including disciplinaries, underperformance, probations, and exits, ensuring fair and consistent outcomes. Partnering holistically with Business leaders and Partners to ensure excellence in outcomes.  
• Provide expert employment law advice across all geographies where the company operates or plans to expand.  
• Represent the People team in audits, business continuity planning (BCP), risk management, security, and compliance matters.  
• Identify trends and report insights to drive data-informed decisions and proactive interventions.  
• Coach managers and leaders on handling people related matters confidently and effectively.  

Projects & Process Improvement:  

• Scope and execute on standard projects or workstreams independently or collaboratively within cross-functional teams.  
• Continuously assess and enhance People policies and self service content ensuring available content is clear, current, and accessible.  
• Use data insights to identify trends, optimize processes, and drive high organisational performance. 
• Support the rollout of People team solutions and systems, providing support and training to ensure adoption.  

Knowledge Sharing & Community Building:  

• Contribute to building a robust knowledge base within the Strategic Partner team, supporting a community of learning and driving innovation.  
• Identify opportunities for process improvements and to streamline ways of working.  
• Share best practices and insights, encouraging continuous improvement and consistency across all people-related initiatives.  

Measures of Success  

• Case resolution time: % of cases closed within agreed SLAs.  
• Frequency and quality of data-driven insights shared with business leaders and partners (e.g. attrition patterns). 
• Proactive interventions: number of trends identified from cases leading to preventative actions (training, policy updates, etc.).  
• Time taken to implement process improvements or policy updates (tracked vs. initial timeline estimates).  
• Number of tier 0 resources (self-service content) created or updated to support consistent ER processes  
• Project Delivery: % of People projects completed on time and within scope, with clear business impact.  
• Improved or maintained eSat scores.  
• Number of best practices, policies, or case studies added to the Strategic Partner team's knowledge base  

Key Expectations 

• Degree in Human Resources, Business, or a related field.  
• Experience in a Consulting or Business Analyst role.  
• Proven experience in employee relations, including handling complex cases.  
• Knowledge of employment law across multiple regions. 
• Experience driving process improvements and policy development.  
• Proven track record to manage multiple projects simultaneously from inception to delivery.  

Skills  

• Employee relations expertise with a pragmatic, solution-focused approach.  
• Strong knowledge of employment law across multiple regions, ensuring global legal compliance and risk mitigation.  
• Proficient in drafting, updating, and implementing policies.  
• Analytical mindset, using data to identify trends and drive decisions.  
• Effective stakeholder management, providing expert advice and coaching to leaders.  
• Clear, concise communicator, simplifying complex legal concepts.  
• Adaptable and proactive, thrives managing multiple projects in a fast-paced environment.  
• Committed to continuous improvement and staying current with industry trends.  

Our promise to you  

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients needs.   

What we value is at the CORE of how we succeed: 

• Collaboration: Working together to achieve our best 
• Outcomes: Drive Success in every engagement  
• Respect: A collective feeling of inclusion and belonging 
• Excellence: Continuously raising the bar 

• Company pension contribution   
• Life assurance/ Income protection  
• 23 days annual leave  
• 3 company days 
• Annual bonus opportunity  
• Work From Home set-up allowance  
• Other competitive company benefits, such as flexible working hours, work from home policy, bike to work scheme, sports and social committee, weekly fitness and sports classes and much more  
• Buddy system  
• Collaborative working environment  
• Extensive training programs, classroom and online, through ‘Fenergo University’  
• Defined training and role tracking to allow you see and assess your own career development and progress.  
• Active sports and social club  
• State of the art offices in the heart of Dublin’s Docklands with great facilities, canteen and games area  
• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management  
• Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies  
• Healthcare cover through the VHI  

Diversity, Equality, and Inclusivity 

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.