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This position clarifies company policies and procedures, investigates employee grievances and assists management in the proper interpretation and consistent application to ensure a fair and consistent resolution.
Primary Duties and Responsibilities: includes but not limited to:
- Assists management in the proper interpretation and application of company policies and consistent application of discipline procedures
- Provides guidance to departments to create and manage employee performance improvement plans
- Investigates and documents employee complaints and grievances to ensure compliance and a fair resolution
- Assists in training management on company policies and procedures in order to improve employee relations and management skills
- Facilitates appeals processes to ensure the fair treatment of all Mohegan Sun employees (i.e. Administrative Requests, Boards of Reviews and Step 5 Appeals)
- Recommends reviews and processes employee discipline and terminations
- Manages specialized projects (i.e. unemployment claims, translations, licensing review, policy review and surveys)
Secondary Duties and Responsibilities:
- Reviews and approves departmental re-bids
- Trains employees to participate in the Board of Review Process
Minimum Education and Qualifications:
- Associates’ Degree in Human Resources or a related field
- Must have two years of Employee Relations or supervisory experience
- Working knowledge of employment laws and experience in resolving employee grievances
- Must have excellent written and verbal communication skills
- Must have proficiency in Word and Excel
- In lieu of a Degree and previously mentioned experience, four years of Employee Relations or supervisory experience may be considered
Competencies: Incumbent will master the following competencies while in this position:
- Ability to multi-task and work in a fast paced environment with frequent interruptions
- Thorough understanding of company policies
- Remains objective, exercises sound judgment and ensures confidentiality
Training Requirements:
- Knowledge of Mohegan Sun corporate and department policies and procedures
- Must complete the Core Supervisor Training course
- Must complete the Core Business Training course
Physical Demands and Work Environment:
- Office work environment
- Must be able to sit in front of a computer screen for extended periods of time
- Must be able to work various shifts and flexible hours
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
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What We Do
Mohegan is the owner, developer and manager of premier entertainment resorts in the United States, Canada, and Northern Asia. Mohegan’s U.S. operations include resorts in Connecticut, Washington, Pennsylvania, New Jersey, and Nevada; Canadian operations are based in Niagara Falls; and Mohegan Inspire is located in Incheon, South Korea. The brand’s iGaming division, Mohegan Digital, provides cutting-edge online gaming solutions to Mohegan’s loyal fan base and meets the digital needs of customers on a global scale. Mohegan is owner and operator of Connecticut Sun, a professional basketball team in the WNBA. For more information on Mohegan and its properties, please visit www.mohegangaming.com.
