Qualtrics
At Qualtrics, our mission is to build technology that closes experience gaps.
Provo, UT, USA

Employee Relations Specialist

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At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.



Employee Relations Specialist

 

Why We Have This Role

Qualtrics is on the lookout for a proactive and collaborative Employee Relations Specialist to be based in our Provo office. An Employee Relations Specialist is responsible for managing and maintaining positive relationships between employees and the organization. They serve as a liaison between employees and management, handling employee-related issues, and ensuring compliance with labour laws and company policies. The main objective of this role is to promote a harmonious work environment and resolve any conflicts or concerns raised by employees.


How You’ll Find Success

  • Takes initiative. Understands the expected outcome, gets the context, and then works entrepreneurially to get it done.
  • Highly communicative and influences effectively, creating trust at the team level. 



How You'll Grow

  • Build strong focus on employee relations, performance management, engagement, inclusion and reattration activities.
  • Support line managers by driving a performance culture through coaching, facilitating talent management programs and succession planning meetings
  • Partner with and advise leadership on people-related strategy and decisions including organizational design, workforce planning and talent development.


Things You’ll Do

  • Investigate and resolve employee complaints and concerns: Conduct thorough investigations into employee grievances, conflicts, or other issues, ensuring fairness and adhering to company policies and legal requirements. Utilize effective communication and mediation skills to address concerns and resolve conflicts in a timely and satisfactory manner.
  • Provide guidance and advice: Offer guidance and advice to employees and management on HR policies, procedures, and employment laws. Educate employees on their rights and responsibilities and address any questions or concerns they may have.
  • Conduct employee relations initiatives: Plan and execute employee engagement initiatives to foster a positive work environment.
  • Ensure compliance: Stay updated with relevant employment laws, regulations, and company policies to ensure compliance. Advise management on any necessary policy or procedure changes to maintain an inclusive and fair workplace. Own and manage the administration of local labour law compliance. 
  • Support performance management: Collaborate with managers to address performance-related issues and provide guidance on disciplinary actions or performance improvement plans.
  • Mediate employee conflicts: Act as a neutral party to resolve conflicts between employees or between employees and management, utilising mediation techniques to find mutually acceptable resolutions.
  • Maintain employee records: Document and maintain accurate records of employee relations cases, including investigation reports, disciplinary actions, and employee conversations, following established privacy and confidentiality guidelines.


What We’re Looking For On Your CV

  • Bachelor's degree in Human Resources, Business Administration, or a related field (preferred)
  • Proven experience in employee relations or a similar HR role
  • In-depth knowledge of employment laws, regulations, and HR best practices
  • Strong communication, negotiation, and conflict resolution skills
  • Demonstrated ability to maintain confidentiality and handle sensitive information with professionalism
  • Excellent problem-solving and decision-making abilities
  • High level of Business Acumen and ability to navigate complex corporate organizations
  • Highly organized, with strong attention to detail and ability to manage multiple tasks simultaneously
  • Proficient in HRIS/HCM software


What You Should Know About This Team

  • Goal-Oriented Approach: We pride ourselves on being a team that not only understands but also contributes to the achievement of the company's primary objectives. Every single task we perform is aligned with these goals.
  • Multifaceted Roles: Our roles are not limited to administrative tasks. Instead, we have the opportunity to lead specific projects, improve processes, and drive team initiatives, allowing us to grow professionally.
  • Collaborative Environment: Partnering with teams across different locations, we foster a culture where smooth communication and collaboration reign supreme.
  • Visionary Spirit: Our team values the ability to take initiatives, work independently, and accomplish tasks. Everyone has the freedom to think ahead, anticipate potential issues, and find ways to tackle them proactively.


Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

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What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

We recognize the importance of a benefit program that focuses on overarching wellness for our team and their families. By providing a robust program, we ensure that our teams can do their best work. This means we've built comprehensive benefit programs for our global teams, curating options to fulfill a wide range of needs and to provide an effective security net for both our team and their dependents.

We use a benefits survey to help shape our benefits programs around what’s important to our people. We listen and aim to create inclusive, equitable packages that support our employees and their well-being. Our benefits include "the usual" - health care options, dental, and vision - alongside strong 401k options and other options like legal services, dependent care FSA accounts, transit FSA accounts, and others. We also have some stars of the show - our global employee assistance program, the global wellness reimbursement, our global mental health benefit, a global benefit for adoption and surrogacy, and the experience bonus program.  

Culture
Partners with nonprofits
We go beyond partnering with nonprofits. For Qualtrics, 5 For the Fight is our company's core nonprofit focus. Discover the whole story at www.5ForTheFight.org. We're #AllIn until cancer gives in.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Quarterly engagement surveys
In-person all-hands meetings
Every Monday we host our company all-hands. In the offices, there's a breakfast or snack, and we broadcast for everyone who isn't in. Topics range from performance updates to customer visits.
In-person revenue kickoff
President's club
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
In 2020, we launched our global unconscious bias program. We aim to provide our employees with the tools to block and tackle the various types of biases that exist.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
We have ERGS championing people with disabilities, LGBTQ+, Veterans, Underrepresented Minorities, and Women's Leadership Development.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Our Wellness program includes not only an employee assistance program but, starting in 2022, will also include a Wellness bonus that employees can use on services to support their overall wellbeing.
Mental health benefits
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Equity grants are considered annually based on performance and seniority level, and undergo annual refreshes.
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Qualtrics's parental leave is 6 weeks for all parents. Birthing parents are given an additional 6-8 weeks and have the option to take 2 weeks off before delivery.
Family medical leave
Adoption Assistance
We reimburse up to $10000 for eligible adoption expenses and 6 weeks of paid leave for the parent who is taking the role as the primary caregiver.
Return-to-work program post parental leave
Company sponsored family events
Qualtrics has several events during the year that look to actively include our families, from the annual summer party to welcoming your family on-site for visits.
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Qualtrics offers unlimited sick days, which covers not only the employee but immediate family members. Kids are sick? Stay home without burning your vacation days.
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
We serve catered lunch every day!
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
Qualtrics's Wellness Reimbursement is $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
Home-office stipend for remote employees
Qualtrics's Work From Home Stipend is $750 for new employees to use in their first 45 days of employment.
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We additionally cater snacks to the company all-hands meeting each week. You can expect to find semi-annual swag distributions (summer & winter), as well as swag giveaways in the offices. Our Benefits team has always looked to maximize our benefits. Our benefits packages and workspaces are always subject to revision—but only for the better.

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