Service Center
CSCS TXRole and Responsibilities- Employee Relations:
- Support programs to promote employee engagement, morale and a positive workplace culture
- Provide confidential counseling and support to employees on work-related issues including performance management, conflict resolution, harassment and discrimination.
- Collaborate with managers and HR partners to develop, document and follow up on corrective action plans to ensure compliance with company policies and legal regulations
- Mediate and facilitate resolution of conflicts between teammates and managers.
- Investigate allegations of discrimination, harassment, workplace misconduct and performance deficiencies
- Conduct confidential interviews with employees and managers to gather information and understand concerns.
- Escalate teammate relations events and concerns in accordance with company policy and guidance.
- Maintain complete, accurate and confidential documentation of employee relations issues and investigations using Company approved processes, tools and templates.
- Policy and Compliance:
- Maintain up-to-date knowledge of employment laws, regulations, and company policies.
- Support the development and communication of HR policies and procedures to employees and managers.
- Conduct training sessions on HR topics, such as harassment, discrimination, and workplace safety.
- Identify opportunities for improvement in policy content to improve clarity, teammate understanding and adherence
- Communication and Collaboration:
- Maintain effective communication with employees, managers, and other stakeholders on HR matters.
- Build and maintain strong relationships with employees and managers at all levels.
- Act as a liaison between employees and management, facilitating open communication and resolving conflict effectively.
- Maintain and protect the confidentiality of sensitive information
- Additional Duties:
- Prepare reports and presentations on employee relations metrics and trends.
- Stay current on industry trends and best practices in employee relations.
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Minimum of 2-4 years of experience in employee relations or a similar HR role.
- Strong knowledge of employment law and HR regulations
- Excellent customer service skills and ability to interface with teammates and managers.
- Strong facilitation and problem-solving skills
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team
- Proficient with Microsoft Office Suite of products, top tier HR systems and case management tools
Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
Must be eligible to work in the U.S. with no restrictions.
Skills Required
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- 2-4 years of experience in employee relations or a similar HR role.
- Strong knowledge of employment law and HR regulations.
- Experience conducting investigations, confidential interviews, mediation, and resolving workplace conflicts.
- Experience documenting and maintaining confidential employee relations records using HR processes and tools.
- Must be eligible to work in the U.S. with no restrictions (E-Verify).
- Excellent verbal and written communication skills.
- Strong facilitation and problem-solving skills.
- Excellent customer service skills and ability to interface with teammates and managers.
- Ability to work independently and as part of a team.
- Proficient with Microsoft Office Suite, top tier HR systems and case management tools.
What We Do
As one of the nation's largest auto collision repair providers, Caliber offers unlimited opportunities to drive your career forward. Surrounded by a purpose-driven, team-centric culture, you are empowered to create the roadmap for your future. With more than 1,800 centers nationwide across 41 states, Caliber features a wide range of automotive services including collision, auto glass and fleet solutions. We are known for providing an outstanding customer experience and regularly rank among the highest customer satisfaction scores in the industry. Our commitment to caring for people extends to our Caliber teammates and their careers. When you join Caliber, you're not just an employee but part of a dedicated team. You'll receive mentoring from some of the brightest minds in the industry, as well as industry-leading pay and a comprehensive day-one benefits program. At Caliber, we care about your well-being. We're proud to have been the only auto repair company on Forbes' list of "America's Best Large Employers"-an honor awarded to companies with high employee satisfaction. We're also proud to have been recognized by Inc. as a Best in Business Extra Large Company (500+ employees), receiving a gold medal for our efforts in going above and beyond to make a positive impact. Caliber is an equal-opportunity employer. We are committed to fostering an inclusive and diverse workplace
.png){kind=logo}
