SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!
Why you want this jobIf you’re the kind of person who believes hard conversations can lead to stronger teams, this is your role. The Employee Relations Partner is dedicated to helping our people work better together—by solving problems, offering guidance, and creating an environment where our values are more than just words on a wall. You’ll work closely with smart, kind people across the company, while helping to protect and elevate our award-winning culture.
What you’ll do- Own and manage workplace investigations and associate complaints
- Guide leaders through performance conversations, corrective actions, and terminations
- Act as a go-to resource for employee concerns, conflicts, or policy questions
- Use interviews, surveys, and trends to diagnose and solve culture or performance issues
- Collaborate with Legal and HR Business Partners to manage risk and ensure consistent, fair processes
- Lead ADA interactive processes and reasonable accommodation conversations
- Handle Department of Workforce Services (DWS) claims and other external agency inquiries
- Provide regular training calibrations to help managers lead more effectively
- Recommend policy improvements and work with Legal to bring them to life
- Conduct stay and exit interviews and report on actionable themes
- Partner with Learning & Development to create training on topics like coaching, documentation, and ER fundamentals
- Maintain a solid understanding of employment law (multi-state experience is a plus)
- 3+ years of Employee Relations or HR Business Partner experience
- You have the ability to work in a hybrid capacity at our Draper, UT office
- You’re calm under pressure, and people trust you to be fair and discreet
- You have a natural ability to listen, read between the lines, and get to the heart of the issue
- You know how to balance legal risk with culture, context, and what’s right
- You enjoy solving problems—and you don’t mind delivering hard feedback
- You write and speak clearly, even when things are complex
- You care about people, values, and doing the right thing
- Free eye exams for your entire family
- Deep discounts on lenses, glasses, and other services
- Amazing healthcare coverage
- 401(k) match
- Flexible PTO
- Tuition reimbursement program
- In-house restaurant with highly discounted meals (Steak dinner under $6)
- Free snacks, ice cream, and drinks every day
- Full onsite gym
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#LI-Hybrid
Skills Required
- 3+ years of Employee Relations or HR Business Partner experience
- Ability to work in a hybrid capacity at our Draper, UT office
- Experience conducting workplace investigations and managing associate complaints
- Solid understanding of employment law
- Multi-state employment law experience
What We Do
As the world's largest contact lens store, 1-800 CONTACTS is dedicated to providing you with a simple, hassle-free way to replace your contact lenses. At 1-800 CONTACTS, you will receive the exact same contact lenses your doctor prescribed, delivered to your door, at a great price. And with an inventory of more than 15 million contacts, we are more likely to have your prescription in stock than anyone else, which means you'll receive your contacts fast.
