Employee Relations Partner

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:

• Bring our People Pact to life as you support the delivery of Employee Relations programs to an audience of managers and employees; provide operational support across the Employee Relations team; serve as a first point of contact for managers regarding performance concerns; maintain and update internal Employee Relations Case Management (ERCM) tracker.
• Advise and counsel managers and HR partners on the enterprise performance philosophy; serve as an initial point of contact for managers regarding performance concerns; provide resources and training materials to help inform managers and employees and provide guidance on best practices; coach and train managers on how to thoroughly and meaningfully documenting feedback conversations.
• Play a key role in administering and maintaining internal ERCM; create cases and provide thorough and accurate notes on case details; regularly update status and details of cases; conduct audits to ensure global data is being entered and maintained in accordance with internal SOPs; conduct data cleansing when needed; compile and analyze reports for stakeholders.
• Support the development and expansion of training materials that will enable a growing audience of both managers and employees; collaborate with cross-functional partners to help identify areas in which additional enablement materials are needed and contribute to the creation of content for the production of training modules; schedule manager enablement sessions and provide post-session materials to manager populations.
• Partner with Global Employment Law team to provide HR policy, process and program coaching to employees and managers, when appropriate; become an expert in local and regional legislation and policy interpretation to help ensure compliance.
• Play an active role in standardizing processes for the Employee Relations team by utilizing ServiceNow platform and exploring Gen AI capabilities; demonstrate innovative mindset to identify and support development of future process improvements; support the creation and documentation of Employee Relations processes and procedures.
• Act as a culture champion, regionally and globally, working with HR partners and business stakeholders to drive high-levels of engagement.
• Complete various projects such a reporting and tasks as required with cross-functional HR / Partner teams, working on projects/programs.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 2+ years of direct client-facing experience in a Human Resources role; experience with performance management/improvement and/or coaching employees through complex matters is highly desirable.
• Excellent interpersonal, communication, empathy, and active listening skills; ability to adjust communication and style to support and influence leaders and employees and at various levels of the organization.
• Commitment to valuing diversity and contributing to an equitable and inclusive working environment; ability to assess situations objectively and remain neutral to reach positive and reasonable outcomes.
• Experience with an HR ticketing system, ServiceNow platform expertise highly desired; Proficiency with Microsoft Office Suite or related software; proficiency navigating through HRIS systems (PeopleSoft, Workday, Tableau, etc.)
• Strong learning agility and ability to manage own time and workload, juggling conflicting priorities; confidence in handling ambiguous and fluid situations with flexibility, composure and effectiveness; aware of own strengths, opportunities for growth and how to involve the right people to identify useful learning opportunities.
• Desire to continue to develop skills in coaching managers and employees to do their best work and uphold our company values; strong commitment to own development through continuously updating knowledge, skills, and abilities.
• Knowledge of HR programs and processes (e.g., performance management, workforce planning, talent management and employment laws)

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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