Employee Relations Manager

About Allegis Global Solutions

We are founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how businesses manage their contingent workforce to strengthening employer brands to recruit top talent, our integrated solutions drive business results.

As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today's global marketplace.

As a workplace, we focus on relationships – with each other, our clients and our candidates. In fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.

Role Summary:

The Employee Relations Manager will support both functional and strategic employee relations work, partnering with HR, Legal & Compliance, Business team to ensure fair, consistent, and compliant workplace practices. This role manages investigations, resolves workplace concerns, provides expert advice, and drives continuous improvement through data-driven insights and strong documentation minimizing organizational risk.

Your Responsibilities, Impact & Contribution:

Policy & Compliance - 

• Develop, implement, and interpret ER policies and guidelines in alignment with laws and internal standards.
• Lead HR compliance programs and recommend policy enhancements.
• Assist Legal and Compliance with equity and compliance concerns

Case Management & Investigations - 
• Manage end-to-end ER cases, ensuring fair outcomes within defined timelines and SLAs.
• Conduct thorough investigations, collaborating with Legal and Compliance on complex matters.
Advisory & Stakeholder Support
• Advise managers on performance, conduct, reorganizations, and conflict resolution.
• Mitigate legal and reputational risks through proactive, timely guidance.

Reporting, Data & Documentation -
• Maintain accurate, confidential ER records and case documentation.
• Analyze case trends, prepare reports, and present insights to leadership.
• Use case management tools to track, monitor, and audit ER activity, ensuring timely follow-ups and closures.

Training & Education -
• Deliver training on ER policies, employment law, and best practices.
• Build leader capability in handling employee matters effectively.

Employee Relations and Conflict Resolution - 
• Resolve workplace concerns with empathetic listening and conflict resolution skills.
• Ensure consistent implementation of ER policies and procedures.

Administrative Tasks -
• Complete administrative tasks as required

Education, Knowledge, Experience:

• Bachelor's degree in business administration, human resources, or a similar field .
• 8+ years of experience in employee relations, HR or labor relations
• Experience in employment law, concerns/grievances management, and HR investigations.
• Skilled in investigations, conflict resolution, and stakeholder management.
• Ability to process large quantities of information into meaningful data.
• General understanding of HR principles to reduce legal risks.
• Excellent communication, analytical, and documentation skills.
• Ability to work within tight timelines while maintaining quality outcomes
• Superior organizational and customer service skills.
• Ability to handle multiple tasks and respond constructively in adverse situations.
• Willingness to help out where needed .
• Ability to think and perform independently.