The Role
Manage end-to-end employee relations in line with UK employment law, lead HR operations and process improvements, maintain HR systems and data accuracy, support managers on sensitive cases, and use people data to inform policy and operational decisions.
Summary Generated by Built In
About the team:
At Vintage Cash Cow, we believe people grow businesses. Our People Team is here to make that happen, bringing the strategy, tools, and support to help leaders unlock potential, build high-performing teams, and shape a culture that reflects who we are and where we're going.
From brilliant basics to big, bold ideas, we partner with the business every step of the way, making sure our people experience is consistent, fair, and genuinely great.
About the role:
This is a pivotal role in our People Team as we continue to scale. As our ER Manager, you’ll own the engine room of People, making sure our processes run smoothly, our employee experience is seamless, and our approach to employee relations is fair, consistent, and compliant with UK legislation.
You’ll be the go-to expert for employee relations, supporting leaders through complex situations with confidence and care. Alongside this, you’ll lead on HR operations ensuring our people processes, policies, and administration are efficient, compliant, and continuously improving.
This role is perfect for someone who thrives on bringing structure to pace, enjoys solving problems, and takes pride in getting the details right, while never losing sight of the bigger picture.
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Getting Started…
- Build strong relationships with leaders and managers across the business
- Get under the skin of current people processes, policies, and systems
- Understand key employee relations trends and current challenges
- Identify quick wins to improve efficiency, consistency, and experience
Establishing Your Impact…
- Take ownership of employee relations cases, ensuring a fair and consistent approach
- Strengthen and streamline core HR processes (e.g. onboarding, lifecycle changes, documentation)
- Support managers to confidently handle people matters
- Use data and insights to spot trends, risks, and opportunities
Driving Excellence…
- Lead continuous improvement of People operations and admin processes
- Ensure policies and practices are clear, up to date, and aligned with our values
- Create scalable, efficient ways of working as we grow
- Act as a trusted partner on complex or sensitive people matters
Key Responsibilities
Key Goals & Objectives:
- Deliver consistent, high-quality employee relations support across the business
- Build efficient, scalable, and compliant People operations
- Enhance the employee experience through strong processes and clear communication
Key Responsibilities:
- Own and manage employee relations cases end-to-end, including disciplinaries, grievances, absence, and performance concerns
- Provide expert guidance to managers, ensuring fair, consistent, and legally compliant outcomes
- Lead and continuously improve HR administration processes across the employee lifecycle
- Maintain and evolve HR policies, ensuring they are practical, compliant, and aligned with company values
- Oversee and optimise People systems and data accuracy
- Use people data to identify trends (e.g. ER cases, absence, attrition) and recommend actions
- Support audits, reporting, and compliance requirements
- Collaborate with People Partners, Talent, and L&D to ensure a joined-up people experience
- Identify opportunities to automate, simplify, and improve how we work
Skills, Knowledge and Expertise
Essential Skills & Experience:
- Proven experience in an HR Operations, Employee Relations, or similar role
- Strong working knowledge of UK employment law and HR best practice
- Confident managing complex and sensitive employee relations cases
- Highly organised, with strong attention to detail and process improvement mindset
- Comfortable working in a fast-paced, evolving environment
- Excellent communication skills—you can balance empathy with clarity and credibility
- Data-literate, with the ability to use insights to inform decisions
- Experience with HR systems and managing employee data
- CIPD Level 5 (or equivalent)
About
At Vintage.com, we exist to create a world where everything has value and nothing is wasted.We're building the world's most trusted platform for pre-loved items, making it simple for people to unlock the value in the things they no longer need while keeping valuable materials in circulation and out of landfill.What began as a successful model in the UK has evolved into an international business with operations across Europe and ambitions far beyond. Today, we operate as one company, one team, and one brand, united by a shared purpose, mission, and set of values.Behind the scenes, we're building the world's largest international trading platform for pre-loved items, powered by expert people, smart technology, data-driven decision making, and a deep belief in the circular economy.Our teams collaborate across borders, sharing ownership of outcomes and bringing the same care, fairness, and common sense to every customer interaction and business decision.Every item we buy is rehomed, reused, or responsibly recycled. Whether it's precious metals, jewellery, watches, cameras, collectibles, or other valuables, we help ensure that items continue their journey rather than going to waste.As we expand into new markets and scale internationally, our goal remains the same: To become the most trusted platform in pre-loved items, creating a future where everything has value and nothing is wasted 🗝️
Skills Required
- Proven experience in HR Operations, Employee Relations, or similar role
- Strong working knowledge of UK employment law and HR best practice
- Confident managing complex and sensitive employee relations cases (disciplinaries, grievances, absence, performance)
- Highly organised with strong attention to detail and process improvement mindset
- Excellent communication skills with ability to balance empathy and credibility
- Data-literate with ability to use insights to inform decisions
- Experience with HR systems and managing employee data
- CIPD Level 5 (or equivalent)
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The Company
What We Do
Vintage Cash Cow is a fast-growing circular economy business on a mission to make it easy and rewarding for people to declutter responsibly.
