A large share of our team is early in their careers. As the Employee Relations Lead for our Noida engineering center, you will be a trusted partner to roughly 1,200 early-career engineers, helping build a positive, high-performing work environment. You will align employee aspirations with organizational goals—addressing concerns early, strengthening engagement, and improving retention. Combining empathy, strong interpersonal skills, and sound judgment, you will help our engineers grow and do their best work in a fast-paced setting. This role reports to [add reporting manager / title].
Key Responsibilities
Grievance Redressal & Conflict Management
- Proactive Mediation: Act as the first point of contact for early-career engineers, resolving interpersonal conflicts and team-dynamics issues before they escalate.
- Expectation Realignment: Counsel early-career professionals on professional boundaries, workplace etiquette, and adjusting to a fast-paced software environment.
- Objective Investigation: Conduct fair, timely investigations into workplace grievances in line with company policy.
- POSH & Internal Committee Support: Support the Internal Committee under the POSH Act—handling complaints sensitively and confidentially, coordinating inquiries, and ensuring timely, compliant resolution along with regular awareness sessions.
- Disciplinary Action & Due Process: Manage misconduct cases end to end—including show-cause notices, warnings, and separations—ensuring a fair process and accurate documentation.
Performance Management Support & Counseling
- Performance Improvement Plans (PIPs): Partner with delivery managers to run Performance Improvement Plans (PIPs), keeping the process constructive and well-documented.
- Empathetic Counseling: Support engineers facing performance challenges with practical counseling and clear paths to improve.
- Manager Coaching: Coach technical leads and engineering managers on giving constructive feedback and handling sensitive conversations without harming morale.
Employee Engagement & Culture
- Early-Career Engagement: Design and run engagement initiatives suited to an early-career workforce, building a sense of belonging and a collaborative culture.
- Listening & Feedback Channels: Run open channels—town halls, focus groups, and regular feedback loops—to stay close to employee sentiment.
- Recognition Frameworks: Champion recognition programs that resonate with early-career talent, linking individual milestones to company goals.
- Onboarding & Early-Tenure Integration: Partner with talent and delivery teams on a smooth first-90-days experience—buddy and mentor pairing, structured check-ins, and early-warning signals to lift early-career retention.
- Wellbeing & Mental Health Support: Promote wellbeing resources and an Employee Assistance Program (EAP), run awareness initiatives, and offer a confidential first point of contact for engineers under stress.
Policy Compliance & HR Analytics
- Trend Analysis: Track employee-relations metrics, turnover trends, and exit-interview data to find the root causes of early-career attrition.
- Data-Driven Strategy: Share insights and recommendations with leadership to improve workplace policies and intervention strategies.
- Policy Communication: Ensure company policies are clearly communicated and understood across a large headcount, emphasizing alignment over policing.
- Statutory & Labour Compliance: Keep employee-relations practices aligned with applicable labour laws (e.g., Shops & Establishments Act, code of conduct), maintain audit-ready ER records, and support internal and client compliance reviews.
Candidate Profile:
- Education: MBA in Human Resources, Master’s in Human Resource Management (MHRM), or an equivalent post-graduate degree in a related field.
- Experience: 5 to 8 years of core HR experience, with at least 3 years focused on Employee Relations or HR business partnering within an IT, ITES, or fast-paced engineering environment.
- Scale Capability: Proven track record supporting large employee populations (1,000+), ideally early-career or tech-academy graduates.
- Key Soft Skills:
- Strong active listening and conflict de-escalation skills.
- A balance of genuine empathy for early-career professionals with firm, objective judgment.
- Clear verbal and written communication, with the ability to explain policies and write sensitive documentation accurately.
Job Location:
A3, Sector 145, Noida, UP 201 301 (Next to Aqua Metro line)
This is an in-office role at our Noida campus. The work requires close collaboration and quick turnarounds, so candidates based in Noida or Greater Noida—or within a comfortable daily commute—are best suited.
Work Schedule:
This is a full-time, in-office role based at our Noida campus and follows a 6-day work week (Monday to Saturday). The role requires regular on-site presence to effectively support employees, manage workplace concerns, and collaborate closely with business and engineering leaders.
Learn More About MAQ Software
We encourage interested candidates to explore the resources below to gain a better understanding of MAQ Software's culture, values, and growth journey.
Company Culture & Leadership
- Founder's Mentality by Bain & Company: http://www.bain.com/publications/business-insights/founders-mentality.aspx
- What I Did Not Learn in B School and What I Did Not Learn at IIT by Rajeev Agarwal, Founder. These books provide insights into the principles, mindset, and culture that drive our success.
Our Growth Journey
Discover how MAQ Software has achieved sustained, consistent, and organic growth while delivering measurable business impact for global clients: https://news.maqsoftware.com/2025/08/for-12th-time-inc-magazine-recognizes.html
Employee Stories & Career Opportunities
Hear directly from our team members about their experiences, learning opportunities, and career growth at MAQ Software:
1. https://youtu.be/uTD2kI9gMbs (3 minutes)
2. https://youtu.be/2NoUtbYB7so (2 minutes)
3. https://youtu.be/n05XdyoCPfM (2 minutes)
4. https://youtu.be/bk1vbEl4ep8 (2 minutes)
5. https://youtu.be/LpL8u6hDMjE (3 minutes)
6. https://youtu.be/Ruh_xpYgsxI (1 minute)
7. https://youtu.be/ASCs4nWk4zQ (2 minutes)
Join a team that values innovation, continuous learning, ownership, and excellence while working on impactful technology solutions for global organizations.
Our Social Impact
· India Academy: Enabling 200,000+ government school students to achieve their potential https://www.excellence.foundation
· India Eye Hospital, Greater Noida: 210 Cr investment to eliminate needless blindness https://www.IndiaEye.in
Skills Required
- MBA in Human Resources, MHRM, or equivalent postgraduate degree
- 5 to 8 years of core HR experience
- At least 3 years focused on Employee Relations or HR business partnering within IT, ITES, or fast-paced engineering environments
- Proven experience supporting large employee populations (1,000+)
- Experience conducting objective workplace investigations and grievance redressal
- Knowledge and experience supporting POSH Internal Committee processes and sensitive complaint handling
- Experience managing disciplinary actions end-to-end, including show-cause notices, warnings, and separations
- Experience running Performance Improvement Plans (PIPs) and coaching managers on sensitive feedback conversations
- Strong active listening, conflict de-escalation, empathy, objective judgment, and clear verbal/written communication skills
- Familiarity with Indian labour laws and statutory compliance (e.g., Shops & Establishments Act) and maintaining audit-ready ER records
- Ability to work full-time, in-office at Noida campus with a six-day work week; comfortable daily commute for local candidates
What We Do
As the Microsoft Power BI Partner of the Year 2021, we enable leading companies to accelerate their business intelligence and analytics initiatives. Our solutions enable our clients to improve their productivity, reduce costs, increase sales, and build stronger customer relationships. Our clients consistently recognize us for providing architecture and governance frameworks, implementing best practices to optimize reports, and building team capability through training programs. To expand Power BI capabilities, we publish 33 certified visuals with 2.3 million downloads. To save time for executives building reports and presentations, we offer innovative tools such as Export to Excel, Export to Power Point, and Dr. Power BI. Our clients choose to work with us because they are confident in our software delivery. Their confidence results from our commitment to consistent outcomes, reduced time to value, and a transparent workflow. Our clients benefit from daily software updates, agile practices, domain expertise, and quickly implemented feedback. As a premier supplier to Microsoft for two decades, our clients benefit from our extensive insights on the platform and engineering practices. As a Microsoft Partner with 10 Gold competencies, our clients improve their implementations with our breadth and depth of expertise. With globally integrated teams in Redmond, Washington, NOIDA, Mumbai and Hyderabad, India, we deliver solutions with increased velocity and tech intensity. We operate with a learn-it-first mindset, investing in comprehensive certification programs and trainings on the latest technology. Our daily delivery and feedback model offers the flexibility to adapt solutions to changing business needs. Our dedication to customer success has led to sustained growth. Inc. magazine has recognized us for sustained organic growth by listing us on the Inc. 5000 list ten times – a rare honor.
