Employee Relations Lead, Executive Director

Posted 3 Hours Ago
Be an Early Applicant
London, Greater London, England, GBR
Hybrid
Entry level
Financial Services
We’re one of the world’s biggest technology-driven companies
The Role
Lead complex employee relations matters and workplace investigations across EMEA. Advise senior leaders on grievances, discipline, conduct, labor relations, organizational change, and employment law considerations. Partner with Legal, Compliance, Risk, and HR; oversee case governance, documentation, and quality controls; coach employee relations professionals; identify trends and improve processes, employee experience, and risk management.
Summary Generated by Built In

Make a direct impact on how employees and managers experience the workplace. In this role, you will lead sensitive employee relations matters and investigations, helping the firm reach fair, consistent, and practical outcomes. You will partner closely with senior leaders across Human Resources, Legal, and control functions to solve complex people challenges with sound judgment. You will also shape how we strengthen our employee relations capability across the region.

As an Employee Relations Lead in Global Employee Relations, you will lead complex employee relations matters and workplace investigations across Europe, the Middle East and Africa, helping us deliver fair, consistent, and practical outcomes. You will serve as a senior adviser to business and Human Resources leaders on investigations, grievance and disciplinary processes, conduct matters, organizational change, labor relations, and evolving employment law considerations. You will coach and develop employee relations professionals while strengthening case quality, governance, and risk management. You will help us identify trends and improve how we deliver a trusted employee and manager experience.

Job responsibilities 
  • Champion the strategic direction of the Employee Relations function and deliver a trusted, consistent, high-quality experience for employees, managers, Human Resources partners, and control functions.
  • Lead workplace investigations and Employee  Relations matters across EMEA driving the timely and effective resolution of employee concerns and workplace issues, while supporting more complex or high-risk matters as needed.

  • Advise on investigation planning, evidence assessment, findings, and recommendations to support fair, consistent, and well-documented decisions.
  • Serve as a senior subject matter expert on employee relations topics including grievances, disciplinary processes, conduct matters, labor relations, consultation obligations, and organizational change.
  • Partner with Legal, Compliance, Global Security, Audit, Risk, Human Resources, and business stakeholders to assess and resolve employee relations matters.
  • Guide Human Resources teams and senior leaders on policy interpretation and people risk, including workforce changes, employee transfers under applicable regulations, and mergers and acquisitions activity.
  • Maintain robust quality standards for case management, documentation, governance, and regulatory compliance.
  • Coach and develop Employee Relations professionals, strengthening investigation skills and technical capability through feedback, knowledge sharing, and continuous learning.
  • Collaborate globally to align regional practices, balancing consistency of approach with local legal and regulatory requirements.
  • Identify themes, trends, and emerging risks across case activity, providing insights and practical recommendations to stakeholders.
  • Drive process improvements that enhance service delivery, operational efficiency, employee experience, and risk management.
Required qualifications, capabilities, and skills 
  • Significant, relevant employee relations experience.
  • Experience leading complex workplace investigations end-to-end, including planning, interviewing, documentation, and findings.
  • Experience managing sensitive, high-risk employee relations matters with sound judgment, confidentiality, and fairness.
  • Strong knowledge of employee relations practices, including grievance and disciplinary processes, conduct matters, and organizational change.
  • Demonstrated ability to advise and influence senior stakeholders across Human Resources, Legal, and control functions.
  • Strong written communication skills, including the ability to produce clear, thorough case documentation.
  • Proven ability to apply governance and quality controls to case management and decision-making.
  • Experience identifying themes and trends from casework and translating them into actionable insights and improvements.
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
  
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.

Skills Required

  • Significant, relevant employee relations experience
  • Experience leading complex workplace investigations end-to-end, including planning, interviewing, documentation, and findings
  • Experience managing sensitive, high-risk employee relations matters with sound judgment, confidentiality, and fairness
  • Strong knowledge of employee relations practices, including grievance and disciplinary processes, conduct matters, and organizational change
  • Ability to advise and influence senior stakeholders across Human Resources, Legal, and control functions
  • Strong written communication skills and ability to produce clear, thorough case documentation
  • Ability to apply governance and quality controls to case management and decision-making
  • Experience identifying themes and trends from casework and translating them into actionable insights and improvements

JPMorganChase Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.

  • Healthcare Strength Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
  • Parental & Family Support Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
  • Retirement Support Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.

JPMorganChase Insights

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The Company
HQ: New York, NY
289,097 Employees
Year Founded: 1799

What We Do

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.

Why Work With Us

Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.

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