Make a direct impact on how employees and managers experience the workplace. In this role, you will lead sensitive employee relations matters and investigations, helping the firm reach fair, consistent, and practical outcomes. You will partner closely with senior leaders across Human Resources, Legal, and control functions to solve complex people challenges with sound judgment. You will also shape how we strengthen our employee relations capability across the region.
As an Employee Relations Lead in Global Employee Relations, you will lead complex employee relations matters and workplace investigations across Europe, the Middle East and Africa, helping us deliver fair, consistent, and practical outcomes. You will serve as a senior adviser to business and Human Resources leaders on investigations, grievance and disciplinary processes, conduct matters, organizational change, labor relations, and evolving employment law considerations. You will coach and develop employee relations professionals while strengthening case quality, governance, and risk management. You will help us identify trends and improve how we deliver a trusted employee and manager experience.
Job responsibilities- Champion the strategic direction of the Employee Relations function and deliver a trusted, consistent, high-quality experience for employees, managers, Human Resources partners, and control functions.
Lead workplace investigations and Employee Relations matters across EMEA driving the timely and effective resolution of employee concerns and workplace issues, while supporting more complex or high-risk matters as needed.
- Advise on investigation planning, evidence assessment, findings, and recommendations to support fair, consistent, and well-documented decisions.
- Serve as a senior subject matter expert on employee relations topics including grievances, disciplinary processes, conduct matters, labor relations, consultation obligations, and organizational change.
- Partner with Legal, Compliance, Global Security, Audit, Risk, Human Resources, and business stakeholders to assess and resolve employee relations matters.
- Guide Human Resources teams and senior leaders on policy interpretation and people risk, including workforce changes, employee transfers under applicable regulations, and mergers and acquisitions activity.
- Maintain robust quality standards for case management, documentation, governance, and regulatory compliance.
- Coach and develop Employee Relations professionals, strengthening investigation skills and technical capability through feedback, knowledge sharing, and continuous learning.
- Collaborate globally to align regional practices, balancing consistency of approach with local legal and regulatory requirements.
- Identify themes, trends, and emerging risks across case activity, providing insights and practical recommendations to stakeholders.
- Drive process improvements that enhance service delivery, operational efficiency, employee experience, and risk management.
- Significant, relevant employee relations experience.
- Experience leading complex workplace investigations end-to-end, including planning, interviewing, documentation, and findings.
- Experience managing sensitive, high-risk employee relations matters with sound judgment, confidentiality, and fairness.
- Strong knowledge of employee relations practices, including grievance and disciplinary processes, conduct matters, and organizational change.
- Demonstrated ability to advise and influence senior stakeholders across Human Resources, Legal, and control functions.
- Strong written communication skills, including the ability to produce clear, thorough case documentation.
- Proven ability to apply governance and quality controls to case management and decision-making.
- Experience identifying themes and trends from casework and translating them into actionable insights and improvements.
Skills Required
- Significant, relevant employee relations experience
- Experience leading complex workplace investigations end-to-end, including planning, interviewing, documentation, and findings
- Experience managing sensitive, high-risk employee relations matters with sound judgment, confidentiality, and fairness
- Strong knowledge of employee relations practices, including grievance and disciplinary processes, conduct matters, and organizational change
- Ability to advise and influence senior stakeholders across Human Resources, Legal, and control functions
- Strong written communication skills and ability to produce clear, thorough case documentation
- Ability to apply governance and quality controls to case management and decision-making
- Experience identifying themes and trends from casework and translating them into actionable insights and improvements
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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