We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary:
Would you like to join CVS Health as part of our dynamic Human Resources team? As an Employee Relations (ER) Investigator, you are responsible for the execution and ownership of investigating Employee Relations concerns and providing expert consultant and guidance to managers and employees.
As directed by the Lead Director of Investigations, you will be responsible for conducting thorough and impartial investigations into employee complaints and allegations of workplace misconduct, including by not limited to discrimination, harassment, retaliation, workplace violence, and other policy violations. This role ensures that all investigations are conducted in accordance with company policies, ethical standards, and legal requirements.
Key Responsibilities:
- Plan, conduct, and document detailed and unbiased investigations into employee complaints and allegations. Gather relevant information, interview involved parties, and review pertinent documents and records.
- Ensure investigations comply with federal, state, and local employment laws, as well as company policies. Stay updated on relevant legal developments and industry best practices.
- Maintain accurate and confidential records of all investigations and employee relations matters. Ensure documentation is complete, secure, and in compliance with legal and company requirements.
- Interpret and apply company policies, procedures, and practices to ensure consistent and fair handling of employee relations matters. Provide guidance and advice to managers and employees on policy-related issues.
- Prepare clear, concise, and accurate investigative reports that summarize findings and provide recommendations for resolution. Present findings to senior management and other stakeholders as needed.
- As needed, assist with training on employee relations topics, including workplace harassment, discrimination, and conflict resolution. Educate employees and managers on policies and procedures to prevent future issues.
Required Qualifications:
- 7+ years of HR, Employee Relations, Colleague Relations, Investigations or other relevant work experience
- Proven Investigations experience
- Willingness to travel up to 10% (including plane travel)
Preferred Qualifications:
- 5-+ Employee Relations experience
- Certification in HR (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR)
- Strong analytical, problem-solving, and decision-making skills
- Detail-oriented with excellent interpersonal and communication skills
- Ability to remain calm under pressure and manage multiple investigations simultaneously
- Ability to handle sensitive and confidential information with integrity
- Strong organizational and project management skills
- Master’s degree preferred
Education:
Bachelor’s Degree preferred; or equivalent years of work experience may substitute
Pay Range
The typical pay range for this role is:
$67,900.00 - $182,549.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 7+ years of HR, Employee Relations, Colleague Relations, Investigations, or relevant work experience
- Proven investigations experience
- Willingness to travel up to 10%, including plane travel
- 5+ years of Employee Relations experience
- HR certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR
- Strong analytical, problem-solving, and decision-making skills
- Excellent interpersonal and communication skills
- Ability to manage multiple investigations and remain calm under pressure
- Ability to handle sensitive and confidential information with integrity
- Strong organizational and project management skills
- Master's degree
- Bachelor's degree or equivalent years of work experience
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
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What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
