Employee Relations Coordinator

The Employee Relations Coordinator or Senior Coordinator provides comprehensive administrative, analytical, and operational support for University-wide employee relations functions. This role supports employee relations in case management, ensures compliance with applicable federal, state, and local employment laws, and assists leadership in maintaining consistent, fair, and legally sound HR practices. The Coordinator serves as a key support resource to the Director of Employee Relations and the broader Employee Relations team, including Human Resources Specialist and Consultants. This position requires strong attention to detail, excellent data entry and documentation skills, discretion in handling sensitive information, and the ability to work collaboratively across multiple levels of the organization.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Perform accurate and timely data entry related to employee relations cases, investigations, accommodations, leave requests, and disciplinary actions within the human resources case management and tracking systems.
• Manage and execute all departmental administrative functions with a high standard of quality, accuracy, and professionalism.
• Manage the Employee Relations inbox in a timely and accurate manner, ensuring emails are appropriately reviewed, routed, and addressed.
• Assist in resolving and preventing workplace conflicts, grievances, and disagreements by coordinating schedules, sending follow‑up communications, and providing administrative support to ensure smooth departmental operations.
• Assist Employee Relations Specialists with termination data entry and workflow processing within Workday.
• Assist Employee Relations Specialists with Concealed Weapons Permit (CWP) communications and workflow coordination between the Liberty University Police Department (LUPD) and Human Resources.
• Collaborate with department staff to prepare investigation summaries, communicate outcomes, and support recommended actions related to employee concerns.
• Execute the development, revision, and maintenance of employee relations policies, reporting procedures, administrative guidelines, and the Employee Handbook, including managing and tracking text changes, revisions, and version control for handbook updates.
• Assist with exit interview data, prepare summary reports, identify trends, and discuss concerns with senior-level leadership.
• Assist with Workers’ Compensation claims in coordination with the University’s third-party vendor, including claim submission, documentation, follow-up, and communication with leadership and employees as needed.
• Work with the ER team to analyze Workers’ Compensation injury trends, complete required reports, and recommend preventative measures to reduce future incidents.
• Strictly adhere to Liberty University policies and procedures, representing the University in a professional and exemplary manner.
• Strictly adheres to Liberty University policies, representing the University in an exemplary manner.
• Works effectively as a team member, embracing and fostering LU’s Christian model and Mission – Training Champions for Christ.
• Other duties as assigned.

Tier 2 (Senior)

• Assist in the investigation and development of recommendations related to internal claims of discrimination, harassment, hostile work environment, retaliation, or workplace misconduct in violation of University policies, procedures, or applicable laws (including Title IX, ADA, FMLA, and USERRA) as needed.
• Provide direct administrative and operational support to the Director of Employee Relations, Human Resources Specialists, Consultants, and Senior Consultants, including case coordination, document preparation, and follow-up actions.
• Assist to enter, track, audit, and maintain complete records for all employee relations matters to ensure documentation accuracy, timeliness, and compliance.
• Process Workers’ Compensation claims and maintains reporting databases within Workday related to workplace injuries.
• Support the development and presentation of employee relations communications and handbook updates.

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SUPERVISORY RESPONSIBILITIES  

None

QUALIFICATIONS AND CREDENTIALSEducation and Experience

Tier 1

• 0-1 years’ experience, bachelor’s degree preferred
•  Demonstrated experience with data entry, case tracking systems, and documentation management in an HR environment.
• Proficiency in Microsoft Office Suite, particularly Excel and Word.
• Ability to manage sensitive and confidential information with discretion and sound judgment.

Tier 2

• 2-3 years’ experience, bachelor’s degree required
• Two years of experience supporting Workers’ Compensation, safety administration, or vendor-managed claims preferred.
•  High attention to detail with strong organizational, prioritization, and time-management skills.
• Excellent written and verbal communication skills with the ability to draft professional reports, correspondence, and policy documentation.
• Proficiency in Microsoft Office Suite, particularly Excel and Word.
• Ability to manage sensitive and confidential information with discretion and sound judgment.

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOBCommunication and Comprehension

• Ability to effectively communicate both verbally and in writing to convey clear, well articulated information.
• Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.
• Possess public communication skills that allow professional representation of Liberty University.
• Strong organizational skills.
• Computer skills.

Problem Solving

• Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.

Physical and Sensory Abilities

• May be required to sit to perform deskwork or type on a keyboard.
• Regularly required to hear and speak in order to effectively communicate orally.
• Regularly required to stand, walk, and climb stairs to move about the campus.
• Handle materials, reach overhead, kneel or stoop in order to conduct business.
• Regularly lift 15 or fewer pounds.

WORKING CONDITIONSWork Environment

The working environment in which one will typically perform the essential functions of this position is a climate-controlled setting.  It is well lighted, and the noise level is moderate.  Working environment may include facilitation of events outdoors occasionally.  

Driving Requirements

If the employee is required to travel in performing the duties and responsibilities of the position, the use of one’s personal vehicle (or LU vehicles) may be required for travel.  Proof of a valid driver’s license, an acceptable DMV record, LU Driving Approval, and liability insurance is required when driving in the performance of the employee’s position.

Time Type

Full time

Location

Onsite

 

Pay Range

Compensation is determined based on factors such as qualifications, experience, education, skills, and certifications, along with University needs and external market conditions. Market benchmarks may be used, as appropriate, in combination with internal equity to ensure pay is fair and aligned with the broader compensation structure.

The position may also be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance.

$20.19 - $23.08

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.