FLSA Classification: Exempt
Job Summary
The Employee Relations Coordinator serves as a liaison between employees, supervisors, and the Human Resources department. This role supports a positive and compliant work environment by assisting with employee relations matters, ensuring adherence to company policies and employment regulations, and facilitating communication between staff and HR.
Essential Duties and Responsibilities
- Serve as a primary point of contact and liaison between employees, management, and Human Resources.
- Respond to employee inquiries regarding company policies, procedures, and workplace concerns.
- Support supervisors and managers in addressing employee relations matters while ensuring consistency with company policies and applicable labor laws.
- Coordinate and maintain documentation related to employee relations matters, including complaints, investigations, and resolutions.
- Maintain accurate and confidential employee records and documentation in accordance with company policies and record retention requirements.
- Assist with onboarding processes, including collecting and verifying required employment documentation and supporting the E-Verify employment eligibility verification process.
- Support HR initiatives such as employee engagement programs, training coordination, and internal communications.
- Provide assistance with timekeeping processes, attendance tracking, and workplace conduct standards.
- Assist with payroll processing by reviewing payroll reports, verifying data accuracy, and identifying discrepancies for resolution.
- Maintain accurate and up-to-date electronic personnel files.
- Assist with employee status changes including promotions, transfers, leaves of absence, and separations.
- Respond to basic employee inquiries regarding payroll, benefits, deductions, and HR policies.
- Escalate complex employee relations matters to HR leadership as appropriate.
- Support HR and payroll audits by ensuring employee records are complete and compliant with federal, state, and local regulations.
- Assist with benefits administration activities such as open enrollment and employee communications.
- Prepare routine HR reports and metrics (e.g., headcount, turnover) for HR management.
- Maintain strict confidentiality and professionalism when handling sensitive employee and company information.
- Perform other related duties as assigned to support Human Resources operations.
- Associate’s or Bachelor’s degree in Human Resources, Business Administration, or a related field required.
- 1–3 years of experience in human resources, employee relations, payroll, or administrative support.
- Strong communication and interpersonal skills.
- Ability to handle sensitive and confidential information with professionalism and discretion.
- Knowledge of HR policies, employment practices, and regulatory compliance preferred.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).
- Strong organizational, time management, and problem-solving skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Bilingual in English and Spanish (verbal and written) required.
- Experience with HRIS or payroll systems such as ADP, Paychex, Kronos, or TriNet.
- Familiarity with E-Verify employment eligibility verification.
- Basic knowledge of employment law and HR compliance practices.
- Primarily office-based work environment during regular business hours.
- Frequent use of a computer, phone, and standard office equipment.
- Ability to lift and carry up to 20 pounds (files, binders, or office materials).
- Ability to sit, stand, walk, bend, and reach as needed throughout the workday.
Prime Matter Labs is committed to fostering a diverse, equitable, and inclusive workplace. We welcome applicants from all backgrounds, cultures, and experiences. Prime Matter Labs is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
Skills Required
- Associate's or Bachelor's degree in Human Resources, Business Administration, or related field
- 1-3 years of experience in human resources, employee relations, payroll, or administrative support
- Bilingual in English and Spanish (verbal and written)
- Proficiency in Microsoft Office applications (Word, Excel, Outlook)
- Ability to handle sensitive and confidential information with professionalism and discretion
- Strong communication and interpersonal skills
- Strong organizational, time management, and problem-solving skills
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Familiarity with E-Verify employment eligibility verification
- Experience with HRIS or payroll systems such as ADP, Paychex, Kronos, or TriNet
- Basic knowledge of employment law and HR compliance practices
- Ability to lift and carry up to 20 pounds
What We Do
We’re Prime Matter Labs, a beauty and personal care contract manufacturer with 40 years of experience working with amazing brands to create award-winning products recognized by the media and loved by consumers. In partnership with our customers, we are taking the lead in the beauty and personal care industry by being innovative in the processes and technologies we use and the products we create together. We offer our customers a full set of end-to-end capabilities from concept development to shipping, with critical attention to the steps in between including formulation, testing, quality control, packaging, manufacturing, and filling. With customers across Indie, Emerging and Established brands, we work on a variety of projects including custom development, reverse engineering, stability and efficacy improvement, and formulation clean-up to meet natural and organic criteria. We consistently invest in R&D, technology, our facilities, and our team, to enhance our capabilities. Our R&D chemists have developed thousands of best-in-class skin, hair, body and sun care formulations, leveraging innovative technologies and ingredients. With one of the broadest sets of certifications and full in-house testing capabilities, our facility is one of the few in the country that can truly deliver your entire personal care line end-to-end. We deliver a level of service, support, and transparency unmatched in the industry, and our project management team can handle projects of any size or complexity with ease and meticulous precision. From idea to launch - as production partners, we want you to shine. To see open positions, please go to our website at: https://bit.ly/2TgRbY4 Signup for our monthly newsletter at: http://eepurl.com/hTcbqX Find all our social channels here: https://withkoji.com/@PrimeMatterLabs
