Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we prAbovide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
About the unit: The Human Resources Unit manages the entire life cycle of each employee - from attraction, recruitment, oboarding, development, retention and separation. The unit focuses on strategizing initiatives and solutions that build a close-knit culture, encourages professional and leadership growth and drive high performance among employees. It also ensures that the company is compliant to work and compensation standards set by relevant government agencies such as the Department of Labor.
Main Duties
The ER Associate is primarily responsible for managing and processing all bulk cases endorsed by the fleet units. These would include, but is not limited to, cases under Last Scan Accountability, Lost Parcel Project, and False Delivery Management. The HR Associate is also responsible for encoding the different incident reports endorsed to the Employee Discipline team in the ED App Tracker to ensure proper consolidation and monitoring of the same. This role shall be permanently stationed at the Company’s Head Office and shall report directly to the Employee Relations Manager.
1. Review and encode in the ED App Tracker all incident reports endorsed to the ER team (incident report form responses, CS x IR sheet for FDM, loss reports from Claims, etc.)
2. End-to-end disciplinary process for the following cases:
- Lost Parcels
- False Delivery/Pickup
- Last Scan Accountability
- Attendance-related cases of back office/support unit personnel
- Other cases which are endorsed on bulk
3. Prepare reports on the case status per unit.
Others
- Other tasks, as may be assigned by the Employee Relations Manager.
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What We Do
Ninja Van Group is a tech-enabled logistics organisation, backed by marquee investors including GeoPost, Alibaba Group, and B Capital Group. Launched in 2014 as an e-commerce express logistics company, it reached 100% network coverage by 2018 with over 2,000 stations and hubs across Southeast Asia. Today, around two million parcels course through its network daily. A decade of operations fortified Ninja Van Group’s e-commerce express network, enabling concurrent diversification across the realms of e-commerce and express logistics. To maximise its scale in e-commerce, Ninja Van Group offers a comprehensive suite of solutions – from digital to full-funnel marketing – to help shippers sell better. As a springboard for expansion beyond e-commerce, Ninja Van Group's e-commerce express network lays the groundwork for venturing into other express verticals, including business-to-business inventory restocking and cold chain.
